Total Quality Management
Strategies and Techniques Proven at Today's Most Successful Companies
Published on 1. February 1994
Book
Hardback
304 pages
978-0-471-59538-0 (ISBN)
Description
Creating a "best practices" guide which explains how to incorporate quality systems into any company, this text tackles the problems of improving profitability, managing people, helping customers, developing a strategic plan and designing quality into products, services and processes. The "Portable MBA" series has been developed to cover the range of business functions in a typical MBA course. Each book offers practical, readable overviews of insights and information needed for the MBA programmes.
More details
Series
Language
English
Place of publication
New York
United States
Publishing group
John Wiley and Sons Ltd
Target group
College/higher education
Professional and scholarly
Dimensions
Height: 259 mm
Width: 183 mm
Weight
794 gr
ISBN-13
978-0-471-59538-0 (9780471595380)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Stephen George | Arnold Weimerskirch
Total Quality Management
Strategies and Techniques Proven at Today's Most Successful Companies
Book
03/1998
2nd Edition
Wiley
€59.00
Shipment within 10-20 days
Content
Benchmarking the Best; The Thousands Point Company; Quality Leadership; Quality Management; Corporate Citizenship; Quality and Performance Data; Benchmarking; Management by the Best; Strategic Planning; Human Resource Quality; Employee Involvement; Training; Reward and Recognition; Designing Quality Products and Services; Process Management, Products and Services; Process Management, Business Processes and Support Services; Supplier Quality; Quality Assessment; Operational Results; Customer Relationship Management; Customer Satisfaction; Customers in the Future; The Next Step.