Essential Telephoning in English Student's book
Published on 22. August 2002
Book
Paperback/Softback
114 pages
978-0-521-78388-0 (ISBN)
Description
Essential Telephoning in English is a short skills course for adult learners of Business and general English. Its 11 core units cover a wide range of communication skills such as beginning and ending a call, taking messages, dealing with problems, making appointments and communicating information. The course enables learners to check their progress with three consolidation units as well as an end-of-course review unit. It has been designed primarily for use in class but is also suitable for self-study.
More details
Series
Edition
Student edition
Language
English
Place of publication
Cambridge
United Kingdom
Target group
ELT/ESL
Edition type
Student edition
Product notice
Paperback (trade)
Dimensions
Height: 246 mm
Width: 189 mm
Thickness: 6 mm
Weight
238 gr
ISBN-13
978-0-521-78388-0 (9780521783880)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
Unit 1: Answering the phone; Unit 2: Beginning a call; Unit 3: Ending a call; Unit 4: Consolidation Plus; Unit 5: Connecting people; Unit 6: Message 1; Unit 7: Message 2; Unit 8: Consolidation Plus; Unit 9: Communication problems; Unit 10: Appointments and arrangements; Unit 11: Recorded information; Unit 12: Messages 3; Unit 13: Consolidation Plus; Unit 14: A telephone conference; Unit 15: Review.