Human Relations
Productive Approaches for the Workplace
Published on 21. January 1997
Book
Hardback
608 pages
978-0-205-19893-1 (ISBN)
Description
Human Relations: Productive Approaches for the Workplace combines solid academic research, supportive study aids, and a wealth of case studies to create a practical, realistic, and forward-looking introduction to human relations in the business environment. A balanced thematic approach provides coverage of both organizational issues and issues of personal adjustment in the workplace. Examples drawn from over 90 small and large companies put concepts in a compelling real-world context. The text incorporates a new approach to critical thinking and analysis called "productive thinking" in which students are guided to analyze problems and apply solutions to everyday issues.
More details
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
Dimensions
Width: 240 mm
Thickness: 27 mm
Weight
1097 gr
ISBN-13
978-0-205-19893-1 (9780205198931)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
Each chapter concludes with "Chapter Review," "Critical Thinking Exercise," "Exploring Human Relations," and "Concept Review Questions." "Productive Thinking" sections appear at the end of each main heading.
1. Effective Human Relations.
Learning from the Past; Lessons for the Future.
A Brief Review of History A Closer Look at the Historical Hawthorne Studies Two Extremes: Theory X and Theory Y.
Human Relations Today.
The Present Workplace The Future Workplace Beyond the Workplace.
Protocol for Success.
Interpersonal Relationship Success Strategies Ethics and Responsibility.
2. Communication Processes.
The Communication Process.
A Model of Communication The Goals of Communication.
The Modes of Communication.
Verbal Communication Channels Non-Verbal Communication Channels A Closer Look at Communication Spaces Verbal Versus Non-Verbal Communication Communicating through Multiple Channels.
Factors Shaping Communication.
Two Basic Factors in Shared Communication Contexts of Communication: Frames and Filters Organizational Culture.
3. Using Communication Skills Effectively.
Improving Communication.
Improving the Sender Role Improving the Message Improving the Receiver: Critical Listening Facilitating Feedback Improving Organizational Communications.
Managing Impressions Others Have of Us.
The Importance of What Others Think Presentation or Manipulation? Impression Management A Closer Look at The Drama of Impression Management.
The Role of Emotions in Stress and Conflict.
Expressing Emotions Emotions at Work The Positive Effects of Stress, Emotion, and Conflict.
4. The Self: Preparing the Foundation for Success.
The Self: Knowing Who You Are.
Self Concept Who is in Control? When Beliefs about the Self Come True: Self-Fulfilling Prophecy Self-Efficacy Strengthening Self-Efficacy A Closer Look at Empowerment.
Building Self-Esteem: Valuing Who You Are.
High and Low Self-Esteem Self-Monitoring Devaluing the Self Building High Self-Esteem.
Self Disclosure and Trust: Sharing Your Self.
Trust as the Basis of Human Relationship The Johari Window The Interaction of Disclosure and Feedback.
5. The Power of Attitudes and Beliefs.
Attitudes and the Individual.
The ABC's of Attitudes Sources of Attitudes Attitudes and Work Building Positive Attitudes.
Conforming to the Attitudes and Expectations of Others.
Work and Conformity The Dangers of Conformity and Obedience A Closer Look at the Extremes of Conformity and Obedience Persuasion and Resistance in Attitude Change.
Keeping Our Attitudes Balanced.
When Beliefs Don't Match Monitoring Attitudes and Behavior Accepting the Attitudes of Others.
6. Skill Acquisition and Development.
Acquiring Interpersonal Skills through Training.
Sensitivity Training Assertiveness Training Transactional Analysis Motivation Training Prospects for Empowerment through Interpersonal Skills.
Training Methods.
On-The-Job Training A Closer Look at Learning through Modeling Training Methods in Classroom Settings.
Training Programs.
Technical Training Developing Training Programs.
7. Motivation and Work.
What Makes Us Behave?
Needs, Drives, and Motivation Sequence Value-Based Motivation Intrinsic and Extrinsic Motivation Maslow's Hierarchy of Needs.
Growth Versus Maintenance Motivation.
Herzberg's Two Factor Approach Acquired Motivation: Achievement, Power, and Affiliation A Closer Look at Acquiring the Need for Achievement Growth and Self-Actualization.
Methods of Worker Motivation.
Intrinsic and Extrinsic Motivation in the Workplace Motivation Through Empowerment Motivation Through Reinforcement An Integrative Approach.
8. Job Satisfaction, Involvement, and Performance.
Job Satisfaction.
Herzberg's Two-Factor Approach: Satisfiers and Dissatisfiers The Conditions of Satisfaction Quality of Work Life A Closer Look at the Quality of Work Life Movement.
Job Involvement and Job Enrichment.
Boredom Job Enrichment Through Design and Re-Design Participation and Involvement.
Performance and Satisfaction.
The Consequences of Dissatisfaction Ways to Increase Satisfaction.
9. The Organization and the Role of the Individual.
Organizational Structures.
Types of Structures Centralized Versus Decentralized Organizations.
Structures as Ways of Directing People.
Theory X and Theory Y, Again Theory Z MBO: Management By Objective Participatory Management Innovative Non-management A Closer Look at Innovative Management Styles.
Organizational Change and People.
Human Orientation of Work Organizational Power and Politics The Role of Empowerment, Involvement, and Commitment.
10. The Dynamics of Group Membership and Participation.
The Nature of Groups.
Types of Groups The Goals of Groups.
Group Dynamics: Interactions Within the Group.
Group Qualities and Conflict Participation: Being a Good Member Leadership: Facilitating Membership.
Group Processes.
The Work Team: A Building Block for Efficiency Special Techniques for Team Building Special Problem Solving Techniques A Closer Look at Quality Circles.
Maintaining Group Effectiveness.
Groupthink Brainstorming Being Productive.
11. Leadership: Acquiring and Developing Skills for Success.
The Characteristics of Leadership.
The Traits of Leadership Leadership Behaviors Leadership Styles The Consequences of Effective Leadership.
The Place of Leadership in the Organization.
The Leadership Contingency Model The Situational Leadership Model Transformational Leadership Participatory Leadership.
Developing Leadership Ability.
Gaining Knowledge and Experience Gaining Power and Using It Effectively Developing Affiliation and Support A Closer Look at Managing Your Boss Communicating Praise and Criticism.
12. Assessment and Evaluation in the Workplace.
The Purposes of Assessment and Evaluation.
Employee Selection and Promotion Performance Evaluation Judging Team Performance The Abuse of Evaluation.
Techniques for Assessment.
Establishing Criteria for Evaluation Observing People at Work Simulating Work: Assessment Centers and Other Techniques Interviews.
Other Uses of Assessments and Tests in the Workplace.
Personality Assessment: MMPI Job Interest Inventories Honesty Tests A Closer Look at Honesty Tests Measuring Quality and Customer Satisfaction.
13. Health and Wellness.
Stress.
Stress and Its Causes A Closer Look at Three Stages of Stress Stressors.
Recognizing and Coping With Stress.
Workplace Stress Burnout Ways of Coping.
Wellness Programs.
The Goals of Corporate Wellness Programs Employee Assistance Programs Wellness Design.
Achieving and Maintaining Health.
Health and Fitness Health and Disease Corporate Responsibility Meeting Wellness and Health Goals.
14. Problems in the Workplace: Discrimination, Sexual Harassment, and Conflict.
Discrimination.
Prejudice Workplace Discrimination Individual Rights and Corporate Obligations Methods of Eliminating Discrimination and Prejudice.
Sexual Harassment.
Types of Sexual Harassment A Closer Look At the Subtle Effects of Harassment Individual Rights and Corporate Obligations Solving the Problems of Sexual Harassment.
Conflict.
Types of Conflict Sources of Conflict in the Workplace Managing Conflict Effectively.
15. Work and the Phases of Life.
Phases of Life: Perspectives on Development and Change.
Social Development Developing Thinking Styles Boomers and the Elderly: Cohorts at Work.
Friendship and Relationships of Commitment.
Circles of Friends Finding a Mate Love and Commitment.
Passages and Transitions.
A View Based on Transitions and Passages Marriage and Family The Balancing Act: Women and Work.
Stability and Change in the Phases of Life.
Mid-Life Crisis A Closer Look at the Mid-Life Crisis Staying the Course Aging and Retirement Productive Thinking.
16. Preparing for the Future.
Becoming an Effective Person.
Defining Personal Values The Habits of Effective People.
Planning a Career.
Concerns of Choosing a Career Setting Goals Continuous Learning.
Coming Changes.
Empowerment and Collaboration New Corporate Structures Just-in-Time People A Closer Look at the Contingent Workforce Telecommuting Diversity Global Competition.
Appendix A: Time Management.
Obstacles to an Effective Use of Time.
Recognizing Time Wasters Personal Focus.
Techniques for Effective Time Management.
Analyze Your Time Use A Closer Look at Choosing a Way to Evaluate Your Time Use Set Goals and Check Your Progress Establish Priorities and Use Them Keep Track of Your Improving Effectiveness.
Appendix Review.
Appendix B: Understanding Statistics in the Workplace.
Making Sense of Data.
Collecting Information A Closer Look at the Types of Data Creating and Interpreting Graphs Descriptive Statistics.
Correlation, Probability, and Chance.
What Correlation Can Say Making Inferences Using Probability and Chance.
Appendix Review.
1. Effective Human Relations.
Learning from the Past; Lessons for the Future.
A Brief Review of History A Closer Look at the Historical Hawthorne Studies Two Extremes: Theory X and Theory Y.
Human Relations Today.
The Present Workplace The Future Workplace Beyond the Workplace.
Protocol for Success.
Interpersonal Relationship Success Strategies Ethics and Responsibility.
2. Communication Processes.
The Communication Process.
A Model of Communication The Goals of Communication.
The Modes of Communication.
Verbal Communication Channels Non-Verbal Communication Channels A Closer Look at Communication Spaces Verbal Versus Non-Verbal Communication Communicating through Multiple Channels.
Factors Shaping Communication.
Two Basic Factors in Shared Communication Contexts of Communication: Frames and Filters Organizational Culture.
3. Using Communication Skills Effectively.
Improving Communication.
Improving the Sender Role Improving the Message Improving the Receiver: Critical Listening Facilitating Feedback Improving Organizational Communications.
Managing Impressions Others Have of Us.
The Importance of What Others Think Presentation or Manipulation? Impression Management A Closer Look at The Drama of Impression Management.
The Role of Emotions in Stress and Conflict.
Expressing Emotions Emotions at Work The Positive Effects of Stress, Emotion, and Conflict.
4. The Self: Preparing the Foundation for Success.
The Self: Knowing Who You Are.
Self Concept Who is in Control? When Beliefs about the Self Come True: Self-Fulfilling Prophecy Self-Efficacy Strengthening Self-Efficacy A Closer Look at Empowerment.
Building Self-Esteem: Valuing Who You Are.
High and Low Self-Esteem Self-Monitoring Devaluing the Self Building High Self-Esteem.
Self Disclosure and Trust: Sharing Your Self.
Trust as the Basis of Human Relationship The Johari Window The Interaction of Disclosure and Feedback.
5. The Power of Attitudes and Beliefs.
Attitudes and the Individual.
The ABC's of Attitudes Sources of Attitudes Attitudes and Work Building Positive Attitudes.
Conforming to the Attitudes and Expectations of Others.
Work and Conformity The Dangers of Conformity and Obedience A Closer Look at the Extremes of Conformity and Obedience Persuasion and Resistance in Attitude Change.
Keeping Our Attitudes Balanced.
When Beliefs Don't Match Monitoring Attitudes and Behavior Accepting the Attitudes of Others.
6. Skill Acquisition and Development.
Acquiring Interpersonal Skills through Training.
Sensitivity Training Assertiveness Training Transactional Analysis Motivation Training Prospects for Empowerment through Interpersonal Skills.
Training Methods.
On-The-Job Training A Closer Look at Learning through Modeling Training Methods in Classroom Settings.
Training Programs.
Technical Training Developing Training Programs.
7. Motivation and Work.
What Makes Us Behave?
Needs, Drives, and Motivation Sequence Value-Based Motivation Intrinsic and Extrinsic Motivation Maslow's Hierarchy of Needs.
Growth Versus Maintenance Motivation.
Herzberg's Two Factor Approach Acquired Motivation: Achievement, Power, and Affiliation A Closer Look at Acquiring the Need for Achievement Growth and Self-Actualization.
Methods of Worker Motivation.
Intrinsic and Extrinsic Motivation in the Workplace Motivation Through Empowerment Motivation Through Reinforcement An Integrative Approach.
8. Job Satisfaction, Involvement, and Performance.
Job Satisfaction.
Herzberg's Two-Factor Approach: Satisfiers and Dissatisfiers The Conditions of Satisfaction Quality of Work Life A Closer Look at the Quality of Work Life Movement.
Job Involvement and Job Enrichment.
Boredom Job Enrichment Through Design and Re-Design Participation and Involvement.
Performance and Satisfaction.
The Consequences of Dissatisfaction Ways to Increase Satisfaction.
9. The Organization and the Role of the Individual.
Organizational Structures.
Types of Structures Centralized Versus Decentralized Organizations.
Structures as Ways of Directing People.
Theory X and Theory Y, Again Theory Z MBO: Management By Objective Participatory Management Innovative Non-management A Closer Look at Innovative Management Styles.
Organizational Change and People.
Human Orientation of Work Organizational Power and Politics The Role of Empowerment, Involvement, and Commitment.
10. The Dynamics of Group Membership and Participation.
The Nature of Groups.
Types of Groups The Goals of Groups.
Group Dynamics: Interactions Within the Group.
Group Qualities and Conflict Participation: Being a Good Member Leadership: Facilitating Membership.
Group Processes.
The Work Team: A Building Block for Efficiency Special Techniques for Team Building Special Problem Solving Techniques A Closer Look at Quality Circles.
Maintaining Group Effectiveness.
Groupthink Brainstorming Being Productive.
11. Leadership: Acquiring and Developing Skills for Success.
The Characteristics of Leadership.
The Traits of Leadership Leadership Behaviors Leadership Styles The Consequences of Effective Leadership.
The Place of Leadership in the Organization.
The Leadership Contingency Model The Situational Leadership Model Transformational Leadership Participatory Leadership.
Developing Leadership Ability.
Gaining Knowledge and Experience Gaining Power and Using It Effectively Developing Affiliation and Support A Closer Look at Managing Your Boss Communicating Praise and Criticism.
12. Assessment and Evaluation in the Workplace.
The Purposes of Assessment and Evaluation.
Employee Selection and Promotion Performance Evaluation Judging Team Performance The Abuse of Evaluation.
Techniques for Assessment.
Establishing Criteria for Evaluation Observing People at Work Simulating Work: Assessment Centers and Other Techniques Interviews.
Other Uses of Assessments and Tests in the Workplace.
Personality Assessment: MMPI Job Interest Inventories Honesty Tests A Closer Look at Honesty Tests Measuring Quality and Customer Satisfaction.
13. Health and Wellness.
Stress.
Stress and Its Causes A Closer Look at Three Stages of Stress Stressors.
Recognizing and Coping With Stress.
Workplace Stress Burnout Ways of Coping.
Wellness Programs.
The Goals of Corporate Wellness Programs Employee Assistance Programs Wellness Design.
Achieving and Maintaining Health.
Health and Fitness Health and Disease Corporate Responsibility Meeting Wellness and Health Goals.
14. Problems in the Workplace: Discrimination, Sexual Harassment, and Conflict.
Discrimination.
Prejudice Workplace Discrimination Individual Rights and Corporate Obligations Methods of Eliminating Discrimination and Prejudice.
Sexual Harassment.
Types of Sexual Harassment A Closer Look At the Subtle Effects of Harassment Individual Rights and Corporate Obligations Solving the Problems of Sexual Harassment.
Conflict.
Types of Conflict Sources of Conflict in the Workplace Managing Conflict Effectively.
15. Work and the Phases of Life.
Phases of Life: Perspectives on Development and Change.
Social Development Developing Thinking Styles Boomers and the Elderly: Cohorts at Work.
Friendship and Relationships of Commitment.
Circles of Friends Finding a Mate Love and Commitment.
Passages and Transitions.
A View Based on Transitions and Passages Marriage and Family The Balancing Act: Women and Work.
Stability and Change in the Phases of Life.
Mid-Life Crisis A Closer Look at the Mid-Life Crisis Staying the Course Aging and Retirement Productive Thinking.
16. Preparing for the Future.
Becoming an Effective Person.
Defining Personal Values The Habits of Effective People.
Planning a Career.
Concerns of Choosing a Career Setting Goals Continuous Learning.
Coming Changes.
Empowerment and Collaboration New Corporate Structures Just-in-Time People A Closer Look at the Contingent Workforce Telecommuting Diversity Global Competition.
Appendix A: Time Management.
Obstacles to an Effective Use of Time.
Recognizing Time Wasters Personal Focus.
Techniques for Effective Time Management.
Analyze Your Time Use A Closer Look at Choosing a Way to Evaluate Your Time Use Set Goals and Check Your Progress Establish Priorities and Use Them Keep Track of Your Improving Effectiveness.
Appendix Review.
Appendix B: Understanding Statistics in the Workplace.
Making Sense of Data.
Collecting Information A Closer Look at the Types of Data Creating and Interpreting Graphs Descriptive Statistics.
Correlation, Probability, and Chance.
What Correlation Can Say Making Inferences Using Probability and Chance.
Appendix Review.