Principles of Operations Management

"The Principles of Operations Management" aims to provide the reader with a comprehensive overview of operations showing the non-specialist how it relates to the other management functions. R.L. Galloway addresses the strategic issues and the relationship between operations and the rest of the organization in order to establish the framework within which operations can be successfully managed. He considers such elements as product design, services, the actual operations functions, planning and control, Just-in-Time and Total Quality Management. The author draws examples from both manufacturing and service industries, and focuses on an analysis of key techniques that will be widely applicable for managers from a range of backgrounds.