How to Tell Anyone Anything
Breakthrough Techniques for Handling Difficult Conversations at Work
Published on 22. May 2018
Book
Paperback/Softback
240 pages
978-0-8144-1015-8 (ISBN)
Description
No one likes to be criticized, but this book teaches the communication skills needed to successfully get the message across while keeping feelings and relationships intact.
Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers you away from the common mistake of providing feedback by focusing on what's wrong and shows you instead how to provide clear, constructive positive messages that create real behavior and performance change.
You'll learn how to:
be more candid,
prioritize relationships,
ask important questions,
reframe difficult messages,
control your emotions,
and be graceful when you're on the receiving end of difficult feedback.
Complete with illuminating examples and a unique step-by-step process, How to Tell Anyone Anything gives you powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into collaborative problem-solving sessions.
Drawing from the latest in psychology on how best to connect with others, How to Tell Anyone Anything steers you away from the common mistake of providing feedback by focusing on what's wrong and shows you instead how to provide clear, constructive positive messages that create real behavior and performance change.
You'll learn how to:
be more candid,
prioritize relationships,
ask important questions,
reframe difficult messages,
control your emotions,
and be graceful when you're on the receiving end of difficult feedback.
Complete with illuminating examples and a unique step-by-step process, How to Tell Anyone Anything gives you powerful insight into how we all react naturally to criticism--and how to transform interactions that might become verbal tugs-of-war into collaborative problem-solving sessions.
More details
Language
English
Place of publication
United States
Publishing group
HarperCollins Focus
Dimensions
Height: 229 mm
Width: 152 mm
Thickness: 14 mm
Weight
396 gr
ISBN-13
978-0-8144-1015-8 (9780814410158)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
RICHARD S. GALLAGHER is a former customer support executive, practicing psychotherapist, and author of several books on customer service and communications skills.
Content
Contents Acknowledgments Introduction: A New Way of Looking at Dialogue Section I: The Basics Chapter 1. Why We Stink at Difficult Conversations- And How We Can Change Chapter 2. How to Have Painless Conversations: The CANDID Approach Section II: The CANDID Approach in Detail Chapter 3. Compartmentalize Your Message: The Neutral Zone Chapter 4. Ask Questions: From Furious to Curious Chapter 5. Normalize: It's OK, Really Chapter 6. Discuss the Issue: Just the Facts Chapter 7. Incentivize: It's All About Them Chapter 8. Disengage from the Discussion: Making a Good Last Impression Section III. The Advanced Course Chapter 9. Reframing: Making Difficult Messages Painless Chapter 10. Managing the Dialogue: Response and Counter-Response Chapter 11. You Don't Say: Phrases to Avoid Chapter 12. How to Receive Feedback Section IV. Putting It into Practice Chapter 13. Case Studies: Creating Painless Discussions in Real Life Chapter 14. Troubleshooting the Mechanics Epilogue: Summing It All Up 189 Appendix A: The Painless Conversation Worksheet Appendix B: Strength-Based Psychology: The Basis of Painless Communication Index About the Author