Business Continuity Management
How to Protect Your Company from Danger
Published on 18. December 2002
Book
Hardback
168 pages
978-0-273-66351-5 (ISBN)
Description
Business continuity management (BCM) has become a hot topic in recent years and more significantly, in recent months (September 11, foot and mouth and flooding). However, BCM is not just about recovery from a disaster such one caused by fire or flood or the failure of IT systems. It can also be about the collapse of a key supplier or customer, about fraud, unethical operations and about reputation management. Recent surveys have shown that most companies still do not have business continuity plans and of those that have plans, many have never been tested or exercised. As a result, corporate governance, regulatory, insurance, audit and general business requirements are now emphasising the importance of robust risk management and BCM practices in every organisation. Today, it is vital that board members and senior executives understand the nature and scope of BCM. They need to be in a position to evaluate and enhance the status of the activity within their organizations. This briefing examines the nature of BCM and looks at its relationship with other activities such as risk management, insurance and the emergency services.
Reviews / Votes
"In today's world, the title of this new FT publication should make it a "must read" for business managers. ... The author presents this vital message in clear and concise language and supports it with useful checklists and reference points. Every organisation should have a copy - for use and not for show!" "February 2003 issue of Accountancy Ireland (Institute of Chartered Accountants in Ireland journal)"More details
Series
Language
English
Place of publication
Harlow
United Kingdom
Publishing group
Pearson Education Limited
Target group
Professional and scholarly
Dimensions
Height: 297 mm
Width: 210 mm
Thickness: 13 mm
Weight
635 gr
ISBN-13
978-0-273-66351-5 (9780273663515)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
Michael Gallagher is a member of the Business Continuity Institute. He is also a Fellow of the Chartered Institute of Management Accountants and of the Irish Computer Society. As Head of Management Services in RTA Ae, the Irish national broadcasting organization, he was responsible for initiating and implementing RTA Ae's Business Continuity Management programme. This also involved developing the plans which take account of RTA Ae's public service obligations in relation to the handling of major or national disasters. Previously, as Head of Information Technology at RTA Ae, he was responsible for establishing the organization's IT Disaster Recovery and resilience plans. He has written extensively on IT policy and management topics and his books on the use of computers in the Human Resource function were regarded as definitive texts in the area. He is a founder member and Vice-Chair of the Irish Branch of the Emergency Planning Society. Michael can be contacted at: gallagml@iol.ie
Content
1. What is business continuity management (BCM)?*The evolution of BCM *Impact of Y2K on BCM *Relationship with risk management *Relationship with the emergency services *Case study 1.1: Enron - risk management failure on a massive scale2. Why do I need BCM?*Impact of Turnball *Impact of the Foreign Corrupt Practices Act *NASD proposals *FSA *HIPAA *Privacy *Data protection - Europe *Regulation and business continuity *Case study 2.1: Eli Lilly and Prozac.com website subscribers *Reputation *Case study 2.2: Ford/Firestone tyre recall *BCM is not just for large organizations *Are you ready?3. But we have insurance*We have insurance *Case study 3.1: Argos - the internet "A GBP3 TV" offer *Understand the insurance cover *Impact of September 11 *Relevance to BCM4. Good BCM - not token BCM*BCM - a simple process *Is BCM expensive? *BCM is positive and inclusive *Co-operation *People issues *Comprehensive approach *Common weaknesses in business continuity planning5. How do I get started?*BCM working group *Business impact analysis *Use of consultants *Questions for the CIO or IT Director6. Preparing the plan*Simplicity can be key *ABC business continuity plan *Departmental plans *CPE/FEMA business continuity plan *Crisis command and control centre *Don't do other people's plans *Vital records - non-computer *Communications and public relations *Restoration programme *Features of a good plan7. Ensuring ongoing success*Updating and auditing the plan *Exercising the plan *Training and awareness *BCM must not be an isolated function *BCM does not end *Case study 7.1: King's Cross underground fire8. E-business and information technology - major risks*Background *Case study 8.1: Microsoft - loss of service to 10 million customers *Protecting IT *Case study 8.2: KPNQwest, on the verge of collapse, advises customers to make contingency arrangements *Information security *Top ten actions for the board *ERP systems *Case study 8.3: Hershey Foods - implications of ERP problems *The internet *Outsourcing9. Role of the emergency services*They are the experts *National emergencies *The approach to emergency planning *The approach to a major incident *Liaison with the fire authorities *Major accident hazards