Interpreting Management

Part One: Introduction-foundation. Part Two: Working with people. Understanding others in the workplace. Perceptions, perspectives and positive steps. Developing positive working relationships. Making sense of communication. The mix that makes up messages. Making the mix work for you. Valuing dialogue. Getting the best from people. Valuing the needs of others. Empowerment. Continual development. Building within a team. Creating direction and inspiration. Handling the flipsides. People problems. Problem people. Making conflict work. Managing to counsel. Part Three: organizing work. Providing a structure. Planning and organising. Keeping things flexible and responsive. Networks and influence. Seeking solutions to problems. Systems for improvements. Moving things forward. Fostering innovation and creativity. Change as a positive process of opportunity. Customer as part of the process. New people - the necessaries. What if I need to discipline? What if I need to deal with greivance? How do I deal with all that paperwork? How do I deal with the operation? How I deal with finance, budgets, costs and all that? How do I deal with managing health and safety? How do I deal with marketing our products and services? How do I deal with the environment.