The Conflict Resolution Toolbox
Models and Maps for Analyzing, Diagnosing, and Resolving Conflict
Published on 9. September 2020
Book
Hardback
272 pages
978-1-119-71758-4 (ISBN)
Description
In real-life conflict resolution situations, one size does not fit all. Just as a mechanic does not fix every car with the same tool, the conflict resolution practitioner cannot hope to resolve every dispute using the same technique. Practitioners need to be comfortable with a wide variety of tools to diagnose different problems, in vastly different circumstances, with different people, and resolve these conflicts effectively.
The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Updated with new chapters (based on reader and colleague feedback), a new foreword, and a new introduction, the remaining chapters will also be updated as needed to be more 'current' (updated examples, stories, case studies, etc.).
The Conflict Resolution Toolbox gives you all the tools you need: eight different models for dealing with the many conflict situations you encounter in your practice. It shows mediators, negotiators, managers, and anyone needing to resolve conflict how to simply and effectively understand and assess the situations of conflict they face. And it goes a step further, offering specific, practical guidance on how to intervene to resolve the conflict successfully. Updated with new chapters (based on reader and colleague feedback), a new foreword, and a new introduction, the remaining chapters will also be updated as needed to be more 'current' (updated examples, stories, case studies, etc.).
More details
Edition
2nd Edition
Language
English
Place of publication
New York
United States
Target group
Professional and scholarly
Dimensions
Height: 231 mm
Width: 155 mm
Thickness: 24 mm
Weight
456 gr
ISBN-13
978-1-119-71758-4 (9781119717584)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Gary T. Furlong
The Conflict Resolution Toolbox
Models and Maps for Analyzing, Diagnosing, and Resolving Conflict
E-Book
08/2020
2nd Edition
Wiley
€52.99
Available for download
Gary T. Furlong
The Conflict Resolution Toolbox
Models and Maps for Analyzing, Diagnosing, and Resolving Conflict
E-Book
08/2020
2nd Edition
Wiley
€54.99
Available for download
Previous edition
Gary Furlong
The Conflict Resolution Toolbox
Models and Maps for Analyzing, Diagnosing, and Resolving Conflict
Book
09/2006
1st Edition
Wiley
Unfortunately, price unknown
Article exhausted; check for reprint
Content
Foreword to the Second Edition
Acknowledgements
Chapter One - Introduction
We All Practice Conflict Resolution Daily
Diagnosis: Finding the Root Causes of Conflict
Theories vs. Models in a Practice Profession
A Wide Range of Conflict Analysis Models
Becoming a Reflective Practitioner
Summary
How to Use This Book
Chapter Two - Overview of the Models
Why These Nine Models?
Model #1-The Stairway Model
Model #2-The Triangle of Satisfaction
Model #3-The Circle of Conflict Model
Model #4-The Dynamics of Trust Model
Model #5-The Law of Reciprocity
Model #6-The Loss Aversion Bias
Model #7-The Boundary Model
Model #8-The Social Style Model
Model #9 -- Moving Beyond Conflict
Chapter Three - The Conflict Story
Case Study
Chapter Four - Model #1: The Stairway (Interests, Rights, Power)
Background of the Stairway Model
Diagnosis with the Stairway Model
Case Study: The Stairway Diagnosis
Strategic Direction from the Stairway Model
Case Study: Stairway Strategic Direction
Assessing and Applying the Stairway Model
Practitioner's Worksheet for the Stairway Model
Additional Case Study-Stairway Model
Chapter Five - Model #2: The Triangle of Satisfaction
Background of the Triangle Model
Diagnosis with the Triangle of Satisfaction
Case Study: Triangle of Satisfaction Diagnosis
Strategic Direction from the Triangle of Satisfaction
Case Study: Triangle of Satisfaction Strategic Direction
Assessing and Applying the Triangle of Satisfaction Model
Practitioner's Worksheet for the Triangle of Satisfaction Model
Additional Case Study-Triangle of Satisfaction
Chapter Six - Model #3: The Circle of Conflict
Background of the Circle of Conflict Model
Diagnosis with the Circle of Conflict
Case Study: Circle of Conflict Diagnosis
Strategic Direction from the Circle of Conflict
Case Study: Circle of Conflict Strategic Direction
Assessing and Applying the Circle of Conflict Model
Practitioner's Worksheet for the Circle of Conflict Model
Additional Case Study-Circle of Conflict
Chapter Seven - Model #4: The Dynamics of Trust
Background of the Trust Model
Attribution Theory and Self-Serving Biases
Diagnosis with the Trust Model
Case Study: Trust Model Diagnosis
Strategic Direction from the Trust Model
Case Study: Trust Model Strategic Direction
Assessing and Applying the Trust Model
Practitioner's Worksheet for the Trust Model
Additional Case Study-Trust Model
Chapter Eight - Model #5: The Law of Reciprocity
with Cal Furlong
Background of the Natural Laws
The Law of Reciprocity
Diagnosis with the Law of Reciprocity
Case Study: Reciprocity Diagnosis
Strategic Direction from the Law of Reciprocity
Case Study: Reciprocity Strategic Direction
Assessing and Applying the Law of Reciprocity
Additional Case Study-Law of Reciprocity
Chapter Nine - Model #6: The Loss Aversion Bias
with Cal Furlong
Background of the Loss Aversion Bias
Diagnosis with the Loss Aversion Bias
Case Study: Loss Aversion Diagnosis
Strategic Direction from the Loss Aversion Bias
Case Study: Loss Aversion Strategic Direction
Assessing and Applying the Loss Aversion Bias
Additional Case Study-Loss Aversion
Chapter Ten - Model #7: The Boundary Model
Background of the Boundary Model
Diagnosis with the Boundary Model
Case Study: Boundary Model Diagnosis
Strategic Direction from the Boundary Model
Case Study: Boundary Model Strategic Direction
Assessing and Applying the Boundary Model
Practitioner's Worksheet for the Boundary Model
Additional Case Study-Boundary Model
Chapter Eleven - Model #8: The Social Style Model
Background of the Social Style Model
Diagnosis with the Social Style Model
Case Study: Social Style Diagnosis
Strategic Direction from the Social Style Model
Case Study: Social Style Strategic Direction
Assessing and Applying the Social Style Model
Practitioner's Worksheet for the Social Style Model
Additional Case Study -- Social Style Model
Chapter Twelve - Model #9: Moving Beyond the Conflict
Background of the Moving Beyond Model
Diagnosis with the Moving Beyond Model
Case Study: Moving Beyond Diagnosis
Strategic Direction from the Moving Beyond Model
Case Study: Moving Beyond Strategic Direction
Assessing and Applying the Moving Beyond Model
Practitioner's Worksheet for the Moving Beyond Model
Additional Case Study-Moving Beyond Model
Chapter Thirteen - Conclusion
Index
Acknowledgements
Chapter One - Introduction
We All Practice Conflict Resolution Daily
Diagnosis: Finding the Root Causes of Conflict
Theories vs. Models in a Practice Profession
A Wide Range of Conflict Analysis Models
Becoming a Reflective Practitioner
Summary
How to Use This Book
Chapter Two - Overview of the Models
Why These Nine Models?
Model #1-The Stairway Model
Model #2-The Triangle of Satisfaction
Model #3-The Circle of Conflict Model
Model #4-The Dynamics of Trust Model
Model #5-The Law of Reciprocity
Model #6-The Loss Aversion Bias
Model #7-The Boundary Model
Model #8-The Social Style Model
Model #9 -- Moving Beyond Conflict
Chapter Three - The Conflict Story
Case Study
Chapter Four - Model #1: The Stairway (Interests, Rights, Power)
Background of the Stairway Model
Diagnosis with the Stairway Model
Case Study: The Stairway Diagnosis
Strategic Direction from the Stairway Model
Case Study: Stairway Strategic Direction
Assessing and Applying the Stairway Model
Practitioner's Worksheet for the Stairway Model
Additional Case Study-Stairway Model
Chapter Five - Model #2: The Triangle of Satisfaction
Background of the Triangle Model
Diagnosis with the Triangle of Satisfaction
Case Study: Triangle of Satisfaction Diagnosis
Strategic Direction from the Triangle of Satisfaction
Case Study: Triangle of Satisfaction Strategic Direction
Assessing and Applying the Triangle of Satisfaction Model
Practitioner's Worksheet for the Triangle of Satisfaction Model
Additional Case Study-Triangle of Satisfaction
Chapter Six - Model #3: The Circle of Conflict
Background of the Circle of Conflict Model
Diagnosis with the Circle of Conflict
Case Study: Circle of Conflict Diagnosis
Strategic Direction from the Circle of Conflict
Case Study: Circle of Conflict Strategic Direction
Assessing and Applying the Circle of Conflict Model
Practitioner's Worksheet for the Circle of Conflict Model
Additional Case Study-Circle of Conflict
Chapter Seven - Model #4: The Dynamics of Trust
Background of the Trust Model
Attribution Theory and Self-Serving Biases
Diagnosis with the Trust Model
Case Study: Trust Model Diagnosis
Strategic Direction from the Trust Model
Case Study: Trust Model Strategic Direction
Assessing and Applying the Trust Model
Practitioner's Worksheet for the Trust Model
Additional Case Study-Trust Model
Chapter Eight - Model #5: The Law of Reciprocity
with Cal Furlong
Background of the Natural Laws
The Law of Reciprocity
Diagnosis with the Law of Reciprocity
Case Study: Reciprocity Diagnosis
Strategic Direction from the Law of Reciprocity
Case Study: Reciprocity Strategic Direction
Assessing and Applying the Law of Reciprocity
Additional Case Study-Law of Reciprocity
Chapter Nine - Model #6: The Loss Aversion Bias
with Cal Furlong
Background of the Loss Aversion Bias
Diagnosis with the Loss Aversion Bias
Case Study: Loss Aversion Diagnosis
Strategic Direction from the Loss Aversion Bias
Case Study: Loss Aversion Strategic Direction
Assessing and Applying the Loss Aversion Bias
Additional Case Study-Loss Aversion
Chapter Ten - Model #7: The Boundary Model
Background of the Boundary Model
Diagnosis with the Boundary Model
Case Study: Boundary Model Diagnosis
Strategic Direction from the Boundary Model
Case Study: Boundary Model Strategic Direction
Assessing and Applying the Boundary Model
Practitioner's Worksheet for the Boundary Model
Additional Case Study-Boundary Model
Chapter Eleven - Model #8: The Social Style Model
Background of the Social Style Model
Diagnosis with the Social Style Model
Case Study: Social Style Diagnosis
Strategic Direction from the Social Style Model
Case Study: Social Style Strategic Direction
Assessing and Applying the Social Style Model
Practitioner's Worksheet for the Social Style Model
Additional Case Study -- Social Style Model
Chapter Twelve - Model #9: Moving Beyond the Conflict
Background of the Moving Beyond Model
Diagnosis with the Moving Beyond Model
Case Study: Moving Beyond Diagnosis
Strategic Direction from the Moving Beyond Model
Case Study: Moving Beyond Strategic Direction
Assessing and Applying the Moving Beyond Model
Practitioner's Worksheet for the Moving Beyond Model
Additional Case Study-Moving Beyond Model
Chapter Thirteen - Conclusion
Index