SAP Cloud ALM
Application Lifecycle Management
1st Edition
Published on 31. July 2024
Book
Hardback
675 pages
978-1-4932-2595-8 (ISBN)
Description
Optimize your ALM practices with SAP Cloud ALM! Get started by deploying SAP Cloud ALM, defining your project scope, and exploring the tools you'll use. Walk through process management, requirements management, and fit-to-standard workshops. Create and execute tests and then deploy your project, focusing on release and change management features. Follow a continuous example throughout this guide to ensure your SAP Cloud ALM projects run smoothly!
Highlights include:
1) Deployment
2) SAP Activate
3) Agile methodology
4) Project scope
5) Process management
6) Requirements management
7) Test management
8) Change enablement
9) Operations
10) Extensions
11) Integration
More details
Persons
Author
Matthias Friedrich holds a degree in Information Management and started working for SAP SI AG in Dresden in 1998. Initially, he worked in the Global Support Center Austria in the areas of user administration and R/3 system security. He then went on to specialize in the Service Desk in SAP Solution Manager and was heavily involved in the creation of a service desk for application management. Change request management is another focus of Matthias' work. Matthias is now with Bautzen IT.
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Lars Teuber holds a degree in Information Management and worked at SAP SI AG in Dresden, Germany, from 2003 to 2007. While working on projects for national and international customers, he gained experience in system monitoring and performance reporting. Since 2008, he has worked at BIT Consulting GmbH in Dresden, Germany, where he has been able to expand his knowledge of SAP Solution Manager in SAP Solution Manager development projects. He works in system monitoring, performance analysis, and implementation of SAP Solution Manager in projects with regard to both design and implementation.
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Content
... Preface ... 19
... Goal of This Book ... 19
... Structure of This Book ... 19
... Acknowledgments ... 23
1 ... Introduction to SAP Cloud ALM and SAP Activate ... 25
1.1 ... Introduction to SAP Cloud ALM ... 26
1.2 ... SAP Cloud ALM Areas ... 31
1.3 ... SAP Activate ... 35
1.4 ... Our Practical Example ... 44
1.5 ... Summary ... 46
PART I ... Prepare ... 47
2 ... Provisioning of the SAP Cloud ALM Tenant ... 49
2.1 ... Prerequisites ... 50
2.2 ... Provisioning Process ... 52
2.3 ... Further Preparation Steps ... 55
2.4 ... Additional Costs ... 60
2.5 ... Summary ... 61
3 ... Management of the Project Landscape ... 63
3.1 ... Project Landscape Management ... 64
3.2 ... Managed Landscape Groups ... 67
3.3 ... Manageable Information ... 76
3.4 ... Service Key Enabling and Maintenance ... 82
3.5 ... Scenario with Multiple SAP Customer Numbers ... 85
3.6 ... Summary ... 86
4 ... Transport Tools of SAP Cloud ALM ... 87
4.1 ... SAP Cloud Transport Management ... 89
4.2 ... Change and Transport System ... 98
4.3 ... Adaptation Transport Organizer ... 105
4.4 ... Summary ... 107
5 ... Project Approach with Agile Methodology ... 109
5.1 ... Basics of Agile Methodology with Scrum ... 111
5.2 ... Support for Scrum in SAP Cloud ALM ... 118
5.3 ... Project Approaches for SAP Implementation Projects ... 127
5.4 ... Specifications and Conventions for the Project Setup ... 130
5.5 ... Summary ... 141
6 ... Project Setup ... 143
6.1 ... General Information ... 144
6.2 ... Timeboxes ... 147
6.3 ... Teams ... 156
6.4 ... Scopes ... 160
6.5 ... Deployment Landscape and Deployment Plan ... 161
6.6 ... Tag Management ... 162
6.7 ... Summary ... 167
7 ... Define Project Scope ... 169
7.1 ... Create Scope ... 171
7.2 ... Preparation for a Fit-to-Standard Workshop ... 176
7.3 ... Define Tasks ... 181
7.4 ... Define Solution Process ... 183
7.5 ... Tools for Scope Definition of the Project ... 188
7.6 ... Summary ... 201
8 ... User Management and Project Reporting ... 203
8.1 ... Project Onboarding ... 204
8.2 ... Project Progress and Project Reporting ... 229
8.3 ... Summary ... 239
PART II ... Explore ... 241
9 ... Process and Document Management ... 243
9.1 ... Processes in SAP Cloud ALM ... 245
9.2 ... Documents ... 246
9.3 ... Solution Value Flow ... 251
9.4 ... Solution Process Flow ... 252
9.5 ... Process Authoring ... 257
9.6 ... Process Hierarchy ... 260
9.7 ... Outlook on the Integration with SAP Signavio ... 266
9.8 ... Summary ... 267
10 ... Requirements Management ... 269
10.1 ... Overview of Requirements ... 270
10.2 ... Creation of Requirements ... 273
10.3 ... Specification of Requirements ... 278
10.4 ... Handover of Requirements for Implementation ... 284
10.5 ... Enrichment of Requirements during Implementation ... 289
10.6 ... Summary ... 291
11 ... Fit-to-Standard and Fit-Gap Workshops ... 293
11.1 ... Differences Between Fit-to-Standard and Fit-Gap Workshops ... 294
11.2 ... Fit-to-Standard Workshops ... 296
11.3 ... Fit-Gap Workshops and Rollouts ... 303
11.4 ... Summary ... 305
12 ... Test Management ... 307
12.1 ... Test Management in SAP Cloud ALM ... 308
12.2 ... Planning the Test Preparation ... 310
12.3 ... Test Automation in SAP Cloud ALM ... 313
12.4 ... Summary ... 319
PART III ... Realize ... 321
13 ... Agile Implementation of User Stories ... 323
13.1 ... Creation of Sprints ... 324
13.2 ... From the Requirements Backlog to the Product Backlog ... 328
13.3 ... Overview of User Stories ... 330
13.4 ... Sprint Planning ... 338
13.5 ... Processing User Stories during Sprint Execution ... 346
13.6 ... Daily Scrum: Daily Meetings ... 351
13.7 ... Sprint Review Meeting ... 355
13.8 ... Sprint Retrospective ... 357
13.9 ... Summary ... 358
14 ... Test Preparation ... 359
14.1 ... Solution Walkthrough and Test Cycles ... 360
14.2 ... Test Case Creation ... 361
14.3 ... Test Case Assignment to User Story and Requirement ... 372
14.4 ... Test Plan ... 374
14.5 ... Summary ... 379
15 ... Test Execution ... 381
15.1 ... Run Test Cycle ... 382
15.2 ... Defect Management ... 389
15.3 ... Test Progress and Defect Monitoring ... 397
15.4 ... Documentation of Results and Handover for Deployment ... 405
15.5 ... Summary ... 405
PART IV ... Deploy ... 407
16 ... Change Enablement ... 409
16.1 ... Record, Manage, Control, and Deploy Changes ... 410
16.2 ... Release Management in Theory ... 411
16.3 ... Importance of Release Management in Software Development ... 411
16.4 ... Release Management with SAP Cloud ALM ... 412
16.5 ... Release Management in Hybrid System Landscapes ... 416
16.6 ... Release Management in Cloud System Landscapes ... 432
16.7 ... Corrections during Operation ... 435
16.8 ... Summary ... 435
17 ... Deployment with SAP Cloud ALM ... 437
17.1 ... Technical Preparations ... 438
17.2 ... Features Overview ... 443
17.3 ... Change Control with the Help of Features ... 451
17.4 ... Mass Deployment of Features into Production ... 463
17.5 ... Transport Protocols ... 464
17.6 ... Milestone for Handover to Operations ... 465
17.7 ... Summary ... 468
PART V ... Operate ... 469
18 ... Overview of SAP Cloud ALM for Operations ... 471
18.1 ... Business Service Management ... 472
18.2 ... Monitoring and Event Management ... 473
18.3 ... Summary ... 497
19 ... Implementation ... 499
19.1 ... Business Service Management ... 500
19.2 ... Business Process Monitoring ... 507
19.3 ... Integration and Exception Monitoring ... 514
19.4 ... Real User Monitoring ... 527
19.5 ... Synthetic User Monitoring ... 531
19.6 ... Job and Automation Monitoring ... 540
19.7 ... Health Monitoring ... 546
19.8 ... Email Notifications and Ticket Creation ... 555
19.9 ... Notes for the Operating Phase ... 559
19.10 ... Summary ... 563
PART VI ... Extend and Integrate ... 565
20 ... Extension Basics ... 567
20.1 ... Extension Types ... 567
20.2 ... Introduction to SAP Business Accelerator Hub ... 570
20.3 ... SAP Integration Suite ... 579
20.4 ... External API Management ... 584
20.5 ... Basic Use of APIs ... 592
20.6 ... Best Practices ... 601
20.7 ... Summary ... 605
21 ... Overview of APIs ... 607
21.1 ... APIs in the Implementation Area: Build ... 609
21.2 ... APIs in the Operation Area: Run ... 621
21.3 ... Summary ... 627
22 ... Practical Examples ... 629
22.1 ... Creating GitHub Issues for Alarms in Integration Monitoring ... 629
22.2 ... Integration of Microsoft To Do ... 642
22.3 ... Summary ... 663
... The Authors ... 665
... Index ... 669
... Goal of This Book ... 19
... Structure of This Book ... 19
... Acknowledgments ... 23
1 ... Introduction to SAP Cloud ALM and SAP Activate ... 25
1.1 ... Introduction to SAP Cloud ALM ... 26
1.2 ... SAP Cloud ALM Areas ... 31
1.3 ... SAP Activate ... 35
1.4 ... Our Practical Example ... 44
1.5 ... Summary ... 46
PART I ... Prepare ... 47
2 ... Provisioning of the SAP Cloud ALM Tenant ... 49
2.1 ... Prerequisites ... 50
2.2 ... Provisioning Process ... 52
2.3 ... Further Preparation Steps ... 55
2.4 ... Additional Costs ... 60
2.5 ... Summary ... 61
3 ... Management of the Project Landscape ... 63
3.1 ... Project Landscape Management ... 64
3.2 ... Managed Landscape Groups ... 67
3.3 ... Manageable Information ... 76
3.4 ... Service Key Enabling and Maintenance ... 82
3.5 ... Scenario with Multiple SAP Customer Numbers ... 85
3.6 ... Summary ... 86
4 ... Transport Tools of SAP Cloud ALM ... 87
4.1 ... SAP Cloud Transport Management ... 89
4.2 ... Change and Transport System ... 98
4.3 ... Adaptation Transport Organizer ... 105
4.4 ... Summary ... 107
5 ... Project Approach with Agile Methodology ... 109
5.1 ... Basics of Agile Methodology with Scrum ... 111
5.2 ... Support for Scrum in SAP Cloud ALM ... 118
5.3 ... Project Approaches for SAP Implementation Projects ... 127
5.4 ... Specifications and Conventions for the Project Setup ... 130
5.5 ... Summary ... 141
6 ... Project Setup ... 143
6.1 ... General Information ... 144
6.2 ... Timeboxes ... 147
6.3 ... Teams ... 156
6.4 ... Scopes ... 160
6.5 ... Deployment Landscape and Deployment Plan ... 161
6.6 ... Tag Management ... 162
6.7 ... Summary ... 167
7 ... Define Project Scope ... 169
7.1 ... Create Scope ... 171
7.2 ... Preparation for a Fit-to-Standard Workshop ... 176
7.3 ... Define Tasks ... 181
7.4 ... Define Solution Process ... 183
7.5 ... Tools for Scope Definition of the Project ... 188
7.6 ... Summary ... 201
8 ... User Management and Project Reporting ... 203
8.1 ... Project Onboarding ... 204
8.2 ... Project Progress and Project Reporting ... 229
8.3 ... Summary ... 239
PART II ... Explore ... 241
9 ... Process and Document Management ... 243
9.1 ... Processes in SAP Cloud ALM ... 245
9.2 ... Documents ... 246
9.3 ... Solution Value Flow ... 251
9.4 ... Solution Process Flow ... 252
9.5 ... Process Authoring ... 257
9.6 ... Process Hierarchy ... 260
9.7 ... Outlook on the Integration with SAP Signavio ... 266
9.8 ... Summary ... 267
10 ... Requirements Management ... 269
10.1 ... Overview of Requirements ... 270
10.2 ... Creation of Requirements ... 273
10.3 ... Specification of Requirements ... 278
10.4 ... Handover of Requirements for Implementation ... 284
10.5 ... Enrichment of Requirements during Implementation ... 289
10.6 ... Summary ... 291
11 ... Fit-to-Standard and Fit-Gap Workshops ... 293
11.1 ... Differences Between Fit-to-Standard and Fit-Gap Workshops ... 294
11.2 ... Fit-to-Standard Workshops ... 296
11.3 ... Fit-Gap Workshops and Rollouts ... 303
11.4 ... Summary ... 305
12 ... Test Management ... 307
12.1 ... Test Management in SAP Cloud ALM ... 308
12.2 ... Planning the Test Preparation ... 310
12.3 ... Test Automation in SAP Cloud ALM ... 313
12.4 ... Summary ... 319
PART III ... Realize ... 321
13 ... Agile Implementation of User Stories ... 323
13.1 ... Creation of Sprints ... 324
13.2 ... From the Requirements Backlog to the Product Backlog ... 328
13.3 ... Overview of User Stories ... 330
13.4 ... Sprint Planning ... 338
13.5 ... Processing User Stories during Sprint Execution ... 346
13.6 ... Daily Scrum: Daily Meetings ... 351
13.7 ... Sprint Review Meeting ... 355
13.8 ... Sprint Retrospective ... 357
13.9 ... Summary ... 358
14 ... Test Preparation ... 359
14.1 ... Solution Walkthrough and Test Cycles ... 360
14.2 ... Test Case Creation ... 361
14.3 ... Test Case Assignment to User Story and Requirement ... 372
14.4 ... Test Plan ... 374
14.5 ... Summary ... 379
15 ... Test Execution ... 381
15.1 ... Run Test Cycle ... 382
15.2 ... Defect Management ... 389
15.3 ... Test Progress and Defect Monitoring ... 397
15.4 ... Documentation of Results and Handover for Deployment ... 405
15.5 ... Summary ... 405
PART IV ... Deploy ... 407
16 ... Change Enablement ... 409
16.1 ... Record, Manage, Control, and Deploy Changes ... 410
16.2 ... Release Management in Theory ... 411
16.3 ... Importance of Release Management in Software Development ... 411
16.4 ... Release Management with SAP Cloud ALM ... 412
16.5 ... Release Management in Hybrid System Landscapes ... 416
16.6 ... Release Management in Cloud System Landscapes ... 432
16.7 ... Corrections during Operation ... 435
16.8 ... Summary ... 435
17 ... Deployment with SAP Cloud ALM ... 437
17.1 ... Technical Preparations ... 438
17.2 ... Features Overview ... 443
17.3 ... Change Control with the Help of Features ... 451
17.4 ... Mass Deployment of Features into Production ... 463
17.5 ... Transport Protocols ... 464
17.6 ... Milestone for Handover to Operations ... 465
17.7 ... Summary ... 468
PART V ... Operate ... 469
18 ... Overview of SAP Cloud ALM for Operations ... 471
18.1 ... Business Service Management ... 472
18.2 ... Monitoring and Event Management ... 473
18.3 ... Summary ... 497
19 ... Implementation ... 499
19.1 ... Business Service Management ... 500
19.2 ... Business Process Monitoring ... 507
19.3 ... Integration and Exception Monitoring ... 514
19.4 ... Real User Monitoring ... 527
19.5 ... Synthetic User Monitoring ... 531
19.6 ... Job and Automation Monitoring ... 540
19.7 ... Health Monitoring ... 546
19.8 ... Email Notifications and Ticket Creation ... 555
19.9 ... Notes for the Operating Phase ... 559
19.10 ... Summary ... 563
PART VI ... Extend and Integrate ... 565
20 ... Extension Basics ... 567
20.1 ... Extension Types ... 567
20.2 ... Introduction to SAP Business Accelerator Hub ... 570
20.3 ... SAP Integration Suite ... 579
20.4 ... External API Management ... 584
20.5 ... Basic Use of APIs ... 592
20.6 ... Best Practices ... 601
20.7 ... Summary ... 605
21 ... Overview of APIs ... 607
21.1 ... APIs in the Implementation Area: Build ... 609
21.2 ... APIs in the Operation Area: Run ... 621
21.3 ... Summary ... 627
22 ... Practical Examples ... 629
22.1 ... Creating GitHub Issues for Alarms in Integration Monitoring ... 629
22.2 ... Integration of Microsoft To Do ... 642
22.3 ... Summary ... 663
... The Authors ... 665
... Index ... 669