Change Request Management with SAP Solution Manager
SAP Essentials #59
1st Edition
Published on 28. July 2009
Book
Hardback
297 pages
978-1-59229-261-5 (ISBN)
Description
This Essentials guide provides a detailed overview of the functionality of SAP Solution Manager Change Request Management. It teaches administrators and change managers how to implement and configure this powerful tool. The implementation is covered in detail, followed by coverage of special extensions such as extended transport landscapes or CTS+. The book concludes with tips for an iterative introduction and for troubleshooting.
After reading this guide, administrators will be able to configure and implement the functionality, enhance it, and solve their Change Request Management problems.
More details
Persons
Author
Matthias Friedrich holds a degree in Information Management and started working for SAP SI AG in Dresden in 1998. Initially, he worked in the Global Support Center Austria in the areas of user administration and R/3 system security. He then went on to specialize in the Service Desk in SAP Solution Manager and was heavily involved in the creation of a service desk for application management. Change request management is another focus of Matthias' work. Matthias is now with Bautzen IT.
Torsten Sternberg holds a degree in Economics and started working for SAP SI AG in Dresden in 2005. He works on both national and international projects as a trainer and consultant in the service desk and change request management areas. He was involved in the international roll-out of group-wide functionality, process analysis in the service provider scenario, and various implementations in the service desk and change request management areas. Torsten works now for Bautzen IT.
Content
1 . Introduction . 15
. 1.1 . IT Change Management and the Information Technology Infrastructure Library . 15
. 1.2 . SAP Solution Manager and the Information Technology Infrastructure Library . 20
. 1.3 . Change Request Management with SAP Solution Manager . 28
. 1.4 . Summary . 31
2 . Architecture of Change Request Management . 33
. 2.1 . Elements of Change Request Management .33
. 2.2 . Project Administration in SAP Solution Manager . 35
. 2.3 . Transaction Types/Workflows . 51
. 2.4 . Summary . 68
3 . Configuration of Change Request Management . 69
. 3.1 . Preparation . 69
. 3.2 . Configuration of Change Request Management . 72
. 3.3 . Defining Projects and Systems in Change Request Management . 102
. 3.4 . Summary . 109
4 . Use of Change Request Management . 111
. 4.1 . Roles and Activities .111
. 4.2 . Processes and Integration Examples . 116
. 4.3 . Administration . 148
. 4.4 . Reporting and Monitoring .169
. 4.5 . Work Centers .175
. 4.6 . Summary .181
5 . Security in Change Request Management . 183
. 5.1 . Authorizations in the SAP System . 183
. 5.2 . Cross-System Object Lock .186
. 5.3 . Critical Transport Objects . 191
. 5.4 . Project Intersections .195
. 5.5 . Summary .198
6 . Extensions of the Change Request Management Scenario . 199
. 6.1 . Extended Transport Landscapes . 199
. 6.2 . Enhanced Transport Management . 206
. 6.3 . Extension Developments and Development Package . 227
. 6.4 . Customer-Specific Tab . 228
. 6.5 . Extension of the Transaction Monitor . 239
. 6.7 . Summary . 255
7 . Change Management in SAP Landscapes . 257
. 7.1 . Change Management Concept . 257
. 7.2 . Quality Management in SAP Solution Manager . 261
. 7.3 . Summary . 265
8 . Technical Notes on Usage and Troubleshooting . 267
. 8.1 . Adding New Systems . 267
. 8.2 . System and Client Copy . 268
. 8.3 . Setting Up a Project Landscape . 271
. 8.4 . Repair Flag for the Import . 274
. 8.5 . Urgent Corrections in Parallel Systems . 275
. 8.6 . Transports and SAP NetWeaver Business Warehouse . 276
. 8.7 . Import Subset and Import Project . 277
. 8.8 . Error Analysis . 278
. 8.9 . SAP Notes . 284
The Authors . 285
. 1.1 . IT Change Management and the Information Technology Infrastructure Library . 15
. 1.2 . SAP Solution Manager and the Information Technology Infrastructure Library . 20
. 1.3 . Change Request Management with SAP Solution Manager . 28
. 1.4 . Summary . 31
2 . Architecture of Change Request Management . 33
. 2.1 . Elements of Change Request Management .33
. 2.2 . Project Administration in SAP Solution Manager . 35
. 2.3 . Transaction Types/Workflows . 51
. 2.4 . Summary . 68
3 . Configuration of Change Request Management . 69
. 3.1 . Preparation . 69
. 3.2 . Configuration of Change Request Management . 72
. 3.3 . Defining Projects and Systems in Change Request Management . 102
. 3.4 . Summary . 109
4 . Use of Change Request Management . 111
. 4.1 . Roles and Activities .111
. 4.2 . Processes and Integration Examples . 116
. 4.3 . Administration . 148
. 4.4 . Reporting and Monitoring .169
. 4.5 . Work Centers .175
. 4.6 . Summary .181
5 . Security in Change Request Management . 183
. 5.1 . Authorizations in the SAP System . 183
. 5.2 . Cross-System Object Lock .186
. 5.3 . Critical Transport Objects . 191
. 5.4 . Project Intersections .195
. 5.5 . Summary .198
6 . Extensions of the Change Request Management Scenario . 199
. 6.1 . Extended Transport Landscapes . 199
. 6.2 . Enhanced Transport Management . 206
. 6.3 . Extension Developments and Development Package . 227
. 6.4 . Customer-Specific Tab . 228
. 6.5 . Extension of the Transaction Monitor . 239
. 6.7 . Summary . 255
7 . Change Management in SAP Landscapes . 257
. 7.1 . Change Management Concept . 257
. 7.2 . Quality Management in SAP Solution Manager . 261
. 7.3 . Summary . 265
8 . Technical Notes on Usage and Troubleshooting . 267
. 8.1 . Adding New Systems . 267
. 8.2 . System and Client Copy . 268
. 8.3 . Setting Up a Project Landscape . 271
. 8.4 . Repair Flag for the Import . 274
. 8.5 . Urgent Corrections in Parallel Systems . 275
. 8.6 . Transports and SAP NetWeaver Business Warehouse . 276
. 8.7 . Import Subset and Import Project . 277
. 8.8 . Error Analysis . 278
. 8.9 . SAP Notes . 284
The Authors . 285