Managing Quality
United States Edition
4th Edition
Published on 3. November 2009
Book
Hardback
560 pages
978-0-13-608850-9 (ISBN)
Description
For undergraduate and graduate Quality Management courses.
Understanding quality management through a unifying framework.
Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement.
The fourth edition has been updated to keep topic coverage on the cutting edge.
Understanding quality management through a unifying framework.
Managing Quality is a comprehensive introduction to the field of quality management that presents a supply chain theme as the unifying framework for quality improvement.
The fourth edition has been updated to keep topic coverage on the cutting edge.
More details
Edition
4th edition
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
College/higher education
Dimensions
Height: 254 mm
Width: 203 mm
Weight
1140 gr
ISBN-13
978-0-13-608850-9 (9780136088509)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Other editions
Previous edition
Book
01/2009
3rd Edition
Pearson
€94.08
Article exhausted; check for reprint
Content
PART I. UNDERSTANDING QUALITY CONCEPTS
Chapter 1. Differing Perspectives on Quality
Chapter 2. Quality Theory
Chapter 3. Global Supply Chain Quality and International Quality Standards
PART II. DESIGNING AND ASSURING QUALITY
Chapter 4. Strategic Quality Planning
Chapter 5. The Voice of the Customer
Chapter 6. The Voice of the Market
Chapter 7. Quality and Innovation in Product and Process Design
Chapter 8. Designing Quality Services
Chapter 9. Managing Supplier Quality in the Supply Chain
PART III. IMPLEMENTING QUALITY
Chapter 10. The Tools of Quality
Chapter 11. Statistically Based Quality Improvement for Variables
Chapter 12. Statistically Based Quality Improvement for Attributes
Chapter 13. Six-Sigma Management and Lean Tools
PART IV. FOREVER IMPROVING THE QUALITY SYSTEM
Chapter 14. Managing Quality Improvement Teams and Projects
Chapter 15. Implementing and Validating the Quality System
Appendix
Chapter 1. Differing Perspectives on Quality
Chapter 2. Quality Theory
Chapter 3. Global Supply Chain Quality and International Quality Standards
PART II. DESIGNING AND ASSURING QUALITY
Chapter 4. Strategic Quality Planning
Chapter 5. The Voice of the Customer
Chapter 6. The Voice of the Market
Chapter 7. Quality and Innovation in Product and Process Design
Chapter 8. Designing Quality Services
Chapter 9. Managing Supplier Quality in the Supply Chain
PART III. IMPLEMENTING QUALITY
Chapter 10. The Tools of Quality
Chapter 11. Statistically Based Quality Improvement for Variables
Chapter 12. Statistically Based Quality Improvement for Attributes
Chapter 13. Six-Sigma Management and Lean Tools
PART IV. FOREVER IMPROVING THE QUALITY SYSTEM
Chapter 14. Managing Quality Improvement Teams and Projects
Chapter 15. Implementing and Validating the Quality System
Appendix