Managing Quality
An Integrative Approach: International Edition
Published on 10. January 2001
Book
Paperback/Softback
476 pages
978-0-13-122778-1 (ISBN)
Description
For undergraduate and graduate courses in quality management, found in the department of management, operations management, marketing, or engineering.
This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations.
This text is a comprehensive introduction to the field of quality management, integrating the emerging body of knowledge in the areas of quality theory, quality assurance, and quality control. The author's practical approach provides examples, allowing students to participate in and manage quality improvement in manufacturing, government, and service organizations.
More details
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
Dimensions
Height: 254 mm
Width: 203 mm
Weight
1000 gr
ISBN-13
978-0-13-122778-1 (9780131227781)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Book
08/2003
2nd Edition
Pearson
€55.84
Article exhausted; check for reprint
Content
I. UNDERSTANDING QUALITY CONCEPTS.
1. Differing Perspectives on Quality.
2. Quality Theory.
3. Global Quality and International Quality Awards.
II. DESIGNING AND ASSURING QUALITY.
4. Strategic Quality Planning.
5. The Voice of the Customer.
6. The Voice of the Market.
7. Quality in Product and Process Design.
Supplement to Chapter 7: Taguchi Design of Experiments.
8. Designing Quality Services.
9. Managing Supplier Quality in the Supply Chain.
III. IMPLEMENTING QUALITY.
10. The Tools of Quality.
11. Managing Quality Improvement Teams and Projects.
12. Statistically Based Quality Improvement.
IV. FOREVER IMPROVING THE QUALITY SYSTEM.
13. Managing Learning for Quality Improvement.
14. Implementing and Validating the Quality System.
Appendix.
Glossary.
Index.
1. Differing Perspectives on Quality.
2. Quality Theory.
3. Global Quality and International Quality Awards.
II. DESIGNING AND ASSURING QUALITY.
4. Strategic Quality Planning.
5. The Voice of the Customer.
6. The Voice of the Market.
7. Quality in Product and Process Design.
Supplement to Chapter 7: Taguchi Design of Experiments.
8. Designing Quality Services.
9. Managing Supplier Quality in the Supply Chain.
III. IMPLEMENTING QUALITY.
10. The Tools of Quality.
11. Managing Quality Improvement Teams and Projects.
12. Statistically Based Quality Improvement.
IV. FOREVER IMPROVING THE QUALITY SYSTEM.
13. Managing Learning for Quality Improvement.
14. Implementing and Validating the Quality System.
Appendix.
Glossary.
Index.