Working Through Conflict

WORKING THROUGH CONFLICT

6th Edition

Table of Contents



Introduction

I.1 Conflict Defined

I.2 Arenas for Conflict

I.3 Productive and Destructive Conflict Interaction

I.4 Judgments About Conflict Outcomes

I.5 Plan of the Book

I.6 Summary and Review



Chapter 1: Communication and Conflict

1.1 A Model of Effective Conflict Management

1.2 Properties of Conflict Interaction

1.3 Summary and Review

1.4 Conclusion



Chapter 2: The Inner Experience of Conflict

2.1 The Psychodynamic Perspective

2.2 Emotion and Conflict

2.3 Social Cognitive Processes and Conflict

2.4 The Interaction of Psychodynamics, Emotion, and Social Cognition in

Conflict

2.5 Summary and Review

2.6 Conclusion



Chapter 3: Conflict Interaction

3.1 Stages of Conflict

3.2 Interdependence

3.3 Reciprocity and Compensation

3.4 Framing Issues in Conflict Interaction

3.5 Social Identity and Intergroup Conflict

3.6 Summary and Review

3.7 Conclusion



Chapter 4: Conflict Styles and Strategic Conflict Interaction

4.1 Origins of Conflict Styles

4.2 What is a Conflict Style?

4.3 An Expanded View of Conflict Style

4.4 Determining Other's Styles

4.5 Pairings of Conflict Styles

4.6 Shifting Styles During Conflict Episodes

4.7 Selecting Conflict Styles

4.8 Cultural and Gender Influences on Conflict Styles

4.9 Styles and Tactics in Practice

4.10 Summary and Review

4.11 Conclusion



Chapter 5: Power: The Architecture of Conflict

5.1 Power and the Emergence of Conflict

5.2 A Relational View of Power

5.3 Power and Conflict Interaction

5.4 The Use of Power in Conflict Tactics

5.5 The Balance of Power in Conflict

5.6 Working with Power

5.7 Summary and Review

5.8 Conclusion



Chapter 6: Face-Saving

6.1 The Dimensions of Face

6.2 Face Loss as it Relates to Face-Saving

6.3 A Threat to Flexibility in Conflict Interaction

6.4 Conflict Interaction as a Face-Saving Arena

6.5 Forms of Face-Saving in Conflict Interaction

6.6 Face-Giving Strategies

6.7 Working With Face-Saving Issues

6.8 Summary and Review

6.9 Conclusion



Chapter 7: The Context of Conflict

7.1 History

7.2 Climate

7.3 The Organizational Context

7.4 Summary and Review

7.5 Conclusion



Chapter 8: Managing Conflict

8.1 Review of the Normative Model for Conflict Management

8.2 Navigating Differentiation

8.3 A Procedure for Managing Conflicts

8.4 Additional Useful Techniques

8.5 Summary and Review

8.6 Conclusion



Chapter 9: Third-Party Intervention

9.1 Property 1: Conflict is Sustained by Moves and Countermoves in Interaction

9.2 Property 2: Patterns of Conflict Behavior Tend to Sustain Themselves

9.3 Property 3: Conflict Interaction is Influenced by and in Turn Affects

Relationships

9.4 Property 4: Conflict Interaction is Influenced by the Context in Which It

Occurs

9.5 Summary and Review

9.6 Conclusion