Beyond TQM
Published on 14. May 1993
Book
Hardback
328 pages
978-0-471-93967-2 (ISBN)
Description
This introduction to total quality management (TQM) provides a diverse set of case studies that illustrate the practical worth of this management programme. Exercises are used to enable readers to test and further develop their own understanding and consequent use of TQM in the workplace.
More details
Language
English
Place of publication
Chichester
United Kingdom
Publishing group
John Wiley and Sons Ltd
Target group
Professional and scholarly
Dimensions
Height: 238 mm
Width: 155 mm
Weight
640 gr
ISBN-13
978-0-471-93967-2 (9780471939672)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
PHILOSOPHY, PRINCIPLES AND METHODS: TQM AS IT STANDS TODAY: A Brief History of Quality Thinking; Quality Gurus: Their Philosophies, Principles and Methods; TQM: Philosophy and Principles; International Standards: Philosophy, Principles and Model; A NEW UNDERSTANDING OF MANAGEMENT TODAY: Changing Assertions of Management Today; A Creative Approach to Problem Solving; A NEW UNDERSTANDING OF TQM: A Theory of TQM: A Deeper Understanding of the Philosophy and Principles; A Theory for the Practice of TQM: Practising Freedom; Practising TQM: Employing Methods and Techniques; Introduction to Case Studies; Implementing TQM Through TSI: Diagnostic Biotechnology (Pte) Ltd; Cause and Error: Tarty Bakeries; Quality Management in the Service Sector: North Yorkshire Police; Supplier Development Strategy for Small and Medium Sized Companies: Cosalt Holiday Homes; EXERCISE AND GAMES: Exercise and Games.