Providing Research Support

Janet Fletcher is the Director of Information Services (Library) at the University of New South Wales, New South Wales, Australia. Her portfolio includes leading a highly professional team of librarians who offer a suite of research impact measurement services to over 3,000 academic and research staff. Janet has worked in academic libraries for twenty years and has published on library and information management, library online services, and library customer services. Janet holds a Bachelor of Education (Secondary) and a Master of Science (Information Science). Robyn Drummond is the Manager of the Science, Engineering and Medicine Unit, Information Services (Library) at the University of New South Wales. In 2006, Robyn established the Library's research impact measurement services and continues to work extensively in developing these services. In recent years she has been invited to assist several Australian and New Zealand university libraries to set-up similar services. In the past Robyn has held a variety of positions as a librarian, web manager and corporate information manager at organisations such as government departments, research centres and academic libraries. Robyn holds a Bachelor of Science; a Graduate Diploma in Physiotherapy, and a Graduate Diploma of Information Management.