How Different are We?
Spoken Discourse in Intercultural Communication
Published on 8. November 2002
Book
Hardback
272 pages
978-1-85359-620-9 (ISBN)
Description
This book examines the influence of cultural values and communication styles on intercultural communication and demonstrates how training can develop intercultural communication competencies. A large number of interactions between well-educated immigrants from all continents and from more than a hundred countries, together with some including native speakers, are examined and participants' answers to questionnaires compared with their actual communicative behaviour. The author raises questions of interest to many groups: linguists, educators, business people and sociologists. Which values are most salient and enduring, and which cause clashes between cultural groups? To what extent do people retain the communication style identified with their first language and how do these different styles impact on others?
More details
Series
Language
English
Place of publication
Bristol
United Kingdom
Publishing group
Channel View Publications Ltd
Target group
College/higher education
Professional and scholarly
Dimensions
Height: 210 mm
Width: 148 mm
Thickness: 20 mm
Weight
464 gr
ISBN-13
978-1-85359-620-9 (9781853596209)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
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11/2002
Multilingual Matters
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Person
Dr Helen FitzGerald has had extensive experience teaching English to immigrants and international students in both Australia and Asia. At present she is an advanced skills teacher at the Canberra Institute of Technology teaching immigrants in the Adult Migrant Education Program. For the last ten years, she has also had an overlapping career as an intercultural communication consultant and trainer, designing and delivering customised courses and briefings for a wide range of Australian organisations in both the private and public sectors. During this time, she has written a textbook, Cross-Cultural Communication for the Tourism and Hospitality Industry, and written and co-authored a number of articles, training courses and online courses on intercultual communication, on English writing and grammar, and on equity and diversity issues.
Content
Foreword
Acknowledgements
Transcribing Symbols
1 Introduction
2 The Data
3 Cultural Value Systems: An Overview of the Literature
4 Data Analysis: Cultural Values Reflected in the Discourse
5 Communication Styles: An Overview of the Literature
6 Data Analysis: Discourse Organisation and Rhetorical Strategies
7 Data Analysis: Turn-Taking Patterns & the Distribution of Talk
8 Data Analysis: Assertiveness, Disagreement and Conflict
9 Developing Communicative Competencies
10 Conclusion
Appendix 1: The Participants
Appendix 2: Problems
Appendix 3: Training: Methods and Materials
Appendix 4: Explanations for Exercise 2
Appendix 5: Explanations of Case Studies: Exercise 5
Appendix 6: Explanations of Non-Verbal Behaviour: Exercise 6
References
Index
Acknowledgements
Transcribing Symbols
1 Introduction
2 The Data
3 Cultural Value Systems: An Overview of the Literature
4 Data Analysis: Cultural Values Reflected in the Discourse
5 Communication Styles: An Overview of the Literature
6 Data Analysis: Discourse Organisation and Rhetorical Strategies
7 Data Analysis: Turn-Taking Patterns & the Distribution of Talk
8 Data Analysis: Assertiveness, Disagreement and Conflict
9 Developing Communicative Competencies
10 Conclusion
Appendix 1: The Participants
Appendix 2: Problems
Appendix 3: Training: Methods and Materials
Appendix 4: Explanations for Exercise 2
Appendix 5: Explanations of Case Studies: Exercise 5
Appendix 6: Explanations of Non-Verbal Behaviour: Exercise 6
References
Index