The Management of Consumer Credit
Theory and Practice
Published on 1. April 2008
Book
Hardback
XVI, 208 pages
978-0-230-01351-3 (ISBN)
Description
Consumer credit is an integral part of many western societies. This book provides a comprehensive view of how credit-granting institutions operate and discusses the relationship between the strategic objectives set by senior management and the operational strategies employed by credit professionals working at the coal face of credit provision.
Reviews / Votes
'... the book could be ideal as the basis for a module on credit management within a Business Studies curriculum or for an induction course for new entrants to the industry... It is the ideal introduction to the topic for the less mathematically minded or for students who will go on to study the mathematics later.' - I. Graham, Trireme International Ltd
More details
Edition
2008 edition
Language
English
Place of publication
London
United Kingdom
Target group
Professional and scholarly
Product notice
sewn/stitched
Cloth over boards
With dust jacket
Illustrations
XVI, 208 p.
Dimensions
Height: 217 mm
Width: 149 mm
Thickness: 18 mm
Weight
399 gr
ISBN-13
978-0-230-01351-3 (9780230013513)
DOI
10.1057/9780230582507
Schweitzer Classification
Other editions
Additional editions
E-Book
04/2008
1st Edition
Palgrave Macmillan
€96.29
Available for download
Book
01/2008
Palgrave Macmillan
€106.99
Shipment within 15-20 days
Person
STEVEN FINLAY is an expert in credit risk management, with more than ten years experience within the financial services industry, working with some of the world's leading financial services organizations. He is currently a research fellow at Lancaster University, UK. He has also published
Consumer Credit Fundamentals
with Palgrave Macmillan.
Content
Consumer Credit Management: An Introduction Organizational Matters Marketing Predicting Consumer Behaviour Customer Acquisition Customer Management Collections (Early Stage Delinquency) Debt Recovery (Late Stage Delinquency) Fraud Provision, Capital Requirements and Basel II Appendices Bibliography