Telephone Courtesy and Customer Service
Achieving Interpersonal Impact in Business
3rd Edition
Published on 1. January 2000
Book
Paperback/Softback
112 pages
978-1-56052-577-6 (ISBN)
Description
Give employees effective telephone skills and you will see what a powerful business tool the phone can be.
More details
Edition
3rd Revised edition
Language
English
Place of publication
Boston, MA
United States
Publishing group
Cengage Learning, Inc
Edition type
Revised edition
Illustrations
illustrations
Dimensions
Height: 248 mm
Width: 203 mm
Thickness: 6 mm
Weight
249 gr
ISBN-13
978-1-56052-577-6 (9781560525776)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
Part 1: Quality Customer Service Part 2: Proper Telephone Skills Part 3: Understanding Customer Needs Part 4: Managing the Customer's Perception