Call Center Success
Essential Skills for CSRS
Published on 1. August 2000
Book
Paperback/Softback
128 pages
978-1-56052-578-3 (ISBN)
Description
Master the skills needed to face the challenges of a Customer Service Representative position.
More details
Language
English
Place of publication
Boston, MA
United States
Publishing group
Cengage Learning, Inc
Target group
College/higher education
Illustrations
illustrations
Dimensions
Height: 254 mm
Width: 210 mm
Thickness: 6 mm
Weight
272 gr
ISBN-13
978-1-56052-578-3 (9781560525783)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
Part 1: The CSR--A Powerful Voice Part 2: Gaining the Professional Edge Part 3: The All-Important Customer Part 4: Building Your Communication Skills Part 5: Attitude--Your Most Important Asset Part 6: A Plan for Self Improvement Recommended Reading