Handbook of Research on Overcoming Digital Divides

Enrico Ferro is a contract professor at the Polytechnic of Turin where he lectures on information management and strategies in both the public and the private sector. He also covers a senior researcher position at the Mario Boella Institute (ISMB) where is in charge of the research and policy intelligence activities of the technology and business intelligence area. Enrico Ferro has worked in a number of projects financed by the European Commission with roles ranging from scientific supervisor to senior expert. He is actively involved in the organization of a number of international academic events dealing with eGovernment and eInclusion (eGOV, DGO, HICSS). Yogesh K. Dwivedi (ykdwivedi@gmail.com) is a lecturer in the School of Business and Economics at Swansea University (UK). He was awarded his MSc and PhD by Brunel University (UK), receiving a highly commended award for his doctoral work by the European Foundation for Management and Development. His research focuses on the adoption and diffusion of ICT in organizations and in addition to authoring a book and numerous conference papers, has co-authored papers accepted for publication by journals such as Communications of the ACM, the Information Systems Journal, the European Journal of Information Systems, and the Journal of the Operational Research Society. He is senior editor of DATABASE for Advances in Information Systems, assistant editor of Transforming Government: People, Process and Policy and a member of the editorial board/review board of a number of other journals. He is also a member of the Association of Information Systems, IFIP WG8.6 and the Global Institute of Flexible Systems Management, New Delhi. J. Ramon Gil-Garcia is an assistant professor in the Department of Public Administration and the director of the Data Center for Applied Research in Social Sciences at Centro de Investigaci�n y Docencia Econ�micas (CIDE) in Mexico City. Currently, he is also a research fellow at the Center for Technology in Government, University at Albany, State University of New York (SUNY) and a faculty affiliate at the National Center for Digital Government, University of Massachusetts Amherst. He is a former Fulbright Scholar. Dr. Gil-Garcia is the author or co-author of articles in Government Information Quarterly, the Journal of the American Society for Information Science and Technology, the European Journal of Information Systems, The International Public Management Journal, the Journal of Government Information, the International Journal of Electronic Government Research, Public Finance and Management, the International Journal of Cases on Electronic Commerce, and the International Journal of Electronic Governance, among other academic journals. His research interests include collaborative electronic government, inter-organizational information integration, digital divide policies, adoption and implementation of emergent technologies, education policy, public policy evaluation, and multi-method research approaches. Michael D. Williams (m.d.williams@swansea.ac.uk) is a professor in the School of Business and Economics at Swansea University (UK). He holds a BSc from the CNAA, an MEd from the University of Cambridge, and a PhD from the University of Sheffield. He is a member of the British Computer Society and is registered as a chartered engineer. Prior to entering academia Professor Williams spent twelve years developing and implementing ICT systems in both public and private sectors in a variety of domains including finance, telecommunications, manufacturing, and local government, and since entering academia, has acted as consultant for both public and private organizations. He is the author of numerous fully refereed and invited papers within the ICT domain, has editorial board membership of a number of academic journals, and has obtained external research funding from sources including the European Union, the Nuffield Foundation, and the Welsh Assembly Government.