Developing Quality in Personal Social Services
Concepts, Cases and Comments
2nd Edition
Published on 31. October 1997
Book
Paperback/Softback
312 pages
978-1-84014-337-9 (ISBN)
Description
This work examines the introduction of business-originated concepts of quality insurance which personal social services are confronted with in Europe. The orientation towards this approach should raise professionalism. There is evidence that the specificities of personal social services are not always taken into account when it comes to introducing market values and mechanisms. Thus, the book focuses on the need for more adequate criteria for quality standards of service, whilst considering the preconditions of defining quality. The study uses different European countries for its assessment.
More details
Series
Edition
2nd edition
Language
English
Place of publication
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Professional and scholarly
Dimensions
Height: 175 mm
Width: 242 mm
ISBN-13
978-1-84014-337-9 (9781840143379)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Persons
Content
Part 1 Concepts: quality development - part of a changing culture of care in personal social services; business and professional approaches to quality improvement - a comparison of their suitability for the personal social services; quality management in Finland - problems and possibilities; quality in personal social services - the developing role of user involvement in the UK. Part 2 Methods: professionals and quality initiatives in health and social services; measuring quality in personal social services; towards a new client orientation through continuous improvement; combining client interests with professionalism in the organization; quality management and quality assurance in residential and nursing home care in Britain and Germany; user-centred performance indicators for inspection of community care in Scotland - developing a framework. Part 3 Cases and comments: quality assured or quality compromised?, developing domiciliary care markets in Britain; rationality and management in public care services; quality by users' influence and involvement in Denmark - the logical development of social services; the city of Stockholm's awards for good quality; quality in home care and nursing?; promoting quality of life for older people in institutions; some national and local quality strategies in Finland; quality of care - on whose terms?; quality measurements and some unintended consequences - can quasi-quality be a consequence of quality standards?.