
OCR Procom: Level 3
Hodder Education (Publisher)
Published on 27. January 2012
Book
Paperback/Softback
232 pages
978-0-340-98517-5 (ISBN)
Description
Covering units 1, 2, 3, 5, 8 and 29 at level 3, OCR PRCOM will lead a student through the knowledge, skills and understanding associated with each topic. Written in an accessible style, this textbook covering the 2008 specification revision will reference the specific underpinning knowledge to the assessment criteria through the use of practice assignments and tasks. The iPro suite of qualifications aims to equip a student with the knowledge and skills to allow their entry into the IT practitioner industry; this textbook will help to facilitate this learning. A 'real-world' approach will help relate standard industry practice to the students The topics covered are: - Customer support provision - Service delivery, planning and control - Hardware, equipment and systems installation - Software installation - Maintain equipment and systems - Investigate requirements for software solutions
More details
Language
English
Place of publication
United Kingdom
Publishing group
Hachette Learning
Target group
Adult education
Illustrations
380
Dimensions
Height: 245 mm
Width: 187 mm
Thickness: 11 mm
Weight
518 gr
ISBN-13
978-0-340-98517-5 (9780340985175)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Maureen Everett is the Chief Examiner for a major awarding body, Saundra Middleton is an experienced practitioner and examiner.
Content
1 Customer Support Provision 2 Service Delivery, Planning & Control 3 Hardware, Equipment and Systems Installation 8 Maintain Equipment and Systems 29 Investigate Requirements for Software Solutions 5 Software Installation