Introduction to Technical Services
8th Edition
Published on 9. November 2010
Book
Paperback/Softback
500 pages
978-1-59158-888-7 (ISBN)
Description
Updated and expanded, this eighth edition of the standard resource provides students with a thorough understanding of technical services, covering all aspects of the field-from acquisitions to managing the cataloging department-with emphasis on revised sections and new material covering E-resources and media, metadata, outsourcing, quality management, automation as it affects technical services, and the impact of consortia on the work of technical services. Complete with helpful illustrations, statistical data, and study guide questions, this text is a must for library and information science students!
Reviews / Votes
This substantial volume is the standard textbook for courses on technical services in library and information science (LIS) programs, and with good reason. It succeeds in doing what . . . an introductory textbook should do: balance high-level overviews of acquisitions and cataloging . . . with judiciously chosen details that are sufficient to elucidate the subject, but not so abundant as to completely overwhelm the inexperienced student. . . . Learners, at various stages of knowledge, will find Evans, Intner, and Weihs to be adept, trustworthy guides to the past, present, and probable future landscapes of technical services work. * Library Resources and Technical Services *More details
Series
Edition
8th edition
Language
English
Place of publication
United States
Publishing group
Bloomsbury Publishing Plc
Target group
College/higher education
Professional and scholarly
Interest Age: From 7 to 17 years
Dimensions
Height: 254 mm
Width: 178 mm
Thickness: 27 mm
Weight
935 gr
ISBN-13
978-1-59158-888-7 (9781591588887)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
E-Book
11/2010
8th Edition
Libraries Unlimited Inc
€73.99
Available for download
Persons
G. Edward Evans, a renowned Fulbright scholar, former university librarian, author and consultant, supervises the Harold S. Colton Memorial Library and Archives in Flagstaff, Arizona.
Sheila S. Intner is professor emeritus, Simmons College's Graduate School of Library and Information Science at Mount Holyoke College, South Hadley, MA.
Jean Weihs is a consultant, Technical Services Group, Toronto, Ontario.
Sheila S. Intner is professor emeritus, Simmons College's Graduate School of Library and Information Science at Mount Holyoke College, South Hadley, MA.
Jean Weihs is a consultant, Technical Services Group, Toronto, Ontario.
Content
Contents
Preface to the Eighth Edition
Part I: General Background
Chapter 1: INTRODUCTION
Libraries and Customer Service
Customer Service Philosophy
Role of Library Services
What are Technical Services?
Technical Services Background
Knowledge Goals for Staff
Summary
Review Questions
Notes
Suggested Reading
Chapter 2: TECHNICAL SERVICES ADMINISTRATION
Tips for Effective Time Management
Tips for Meetings
Tips for Team Building
Tips for Staff Motivation
Tips for Communication
The "More" Factor
The Faster/Better/Cheaper Factors
Restructuring to Provide "Faster and Better"
Standards
Summary
Review Questions
Notes
Suggested Reading
Chapter 3: STAFFING
Staffing Categories
Librarians
Paraprofessional/Support Staff
Other Full-Time Staff
Staffing Process
Recruitment
Selecting the Pool
Interviewing
Staff Development, Training, and Retention
Retention
Training and Development
Performance Appraisal
Part-Time Staff
Students
Volunteers
Summary
Review Questions
Notes
Suggested Reading
Chapter 4: TECHNICAL SERVICES ISSUE
Technology
Outsourcing
Cooperative/Consortial Activities
Quality Assurance
Budgetary Issues
Spaces for Technical Services
Some Key Issues
Planning Issues
Summary
Review Questions
Notes
Suggested Reading
Part II: Acquisitions and Serials
Chapter 5: ACQUISITIONS-OVERVIEW
Collection Development and Acquisitions
Types of Materials Acquired
Print Materials
Nonbook Materials
Electronic Resources
General Procedures
Request Processing
Verifying
Ordering
Reporting
Receiving Orders
Acquisition Methods
Serials Processing
Summary
Review Questions
Notes
Selected Web Sites and Discussion Lists
Suggested Reading
Chapter 6: DISTRIBUTORS AND VENDORS
Making the Selection-Factors to Consider
What the Firm Stocks
Vendor Technological Capability
Speed of Delivery
Financial Considerations
Vendors' Services
Customer Service Considerations
Vendor Evaluation
Retail Outlets
Out-of-Print, Antiquarian, and Rare Book Dealers
Summary
Review Questions
Notes
Selected Web Sites
Suggested Reading
Chapter 7: PRINT AND DIGITAL BOOKS
What is Publishing?
Types of Publishers
Electronic Publishing
E-Readers
Technology and Information Producers
Acquisitions and E-Resources
The Google Books Library Project
Summary
Review Questions
Notes
Suggested Reading
Chapter 8: E-RESOURCE ISSUES
Differences between E-Resource and Print Collection Building
Ownership Issues
Negotiating the License
Group Decision Making
Trials
Purchase Price
Staff and User Issues
Technical Issues
Cancellations
Assessment of E-Resources
Statistics
Summary
Review Questions
Notes
Suggested Reading
Chapter 9: SERIALS-PRINT AND ELECTRONIC
What Is a Serial?
Issues and Concerns
Cost and Pricing
Acquisition
Processing
Access
Preservation
Backfiles
Changing Nature
Assessment and Evaluation
Summary
Review Questions
Notes
Suggested Reading
Chapter 10: GOVERNMENT INFORMATION
Background
E-Government
Categories of Government Information
U.S. Documents
State and Local Governments
Canadian Government Information
Documents from Other Countries
Access to Government Information
Accessing U.S. Government Information
Preservation of Government Information
Federal Depository Library Program
Canadian Depository Programs
Acquisition of Government Information
Summary
Review Questions
Notes
Suggested Reading
Chapter 11: MEDIA
Media Issues
Current Media Formats
Motion Pictures and Video
Movie Ratings and Libraries
Video and Copyright
Other Image Formats
Maps
Audio Recordings
Games
Game Ratings
Realia
Microforms
Preservation
Microforms
Film and Video
Summary
Review Questions
Notes
Suggested Reading
Chapter 12: FISCAL MANAGEMENT
Problems in Fiscal Management
Library Fund Accounting
Accounting
Balance Sheet
Accounts and Ledgers
Journal
Estimating Costs
Allocation of Monies
Encumbering
Vouchers
Order and Invoice Control
Reconciliation of Accounts
Audits
Summary
Review Questions
Notes
Suggested Reading
Part III: Cataloging and Processing
Chapter 13: OVERVIEW AND DECISIONS
The Rationale for Good Cataloging
Cataloging and Classification Processes
Decisions
Bibliographic Levels
Subject Authorities
Classification Systems
Catalog Displays
A Word About the Figures and Examples
Summary
Review Questions
Notes
Suggested Reading
Chapter 14: DESCRIPTION-IDENTIFYING MATERIALS
AACR2: Past and Present
Organization of AACR2-2005
Descriptive Structure and Data Sources
ISBD Punctuation
Creating the Description
Area 1: Title and Statement of Responsibility
Area 2: Edition Statement
Area 3: Material Specific Details
Area 4: Publication, Distribution, etc.
Area 5: Physical Description
Area 6: Series
Area 7: Notes
Area 8: Standard Numbers and Terms of Availability
Rule Interpretations
Summary
Review Questions
Notes
Suggested Reading
Chapter 15: ACCESS POINTS-RETRIEVING THE RECORD
Main and Added Entries
Selecting the Main Entry
Selection Decision Tree
Added Entries
Name and Title Authorities
Personal Names
Corporate Bodies
Geographic Names
Uniform Titles
Summary
Review Questions
Notes
Suggested Reading
Chapter 16: SUBJECT ANALYSIS
Determining Subject Matter
Enumeration versus Faceting
Subject Authorities: Subject Heading Vocabularies
Principles of Subject Cataloging
Evaluating Subject Catalogs
Problems of the Subject Catalog
Subject Authorities: Numbers for Classification
Principles of Classification
Call Numbers
Evaluating Classifications
Maintenance Issues
Subject Analysis for Literary Works
Why use Standard Systems?
Summary
Review Questions
Notes
Suggested Reading
Chapter 17: SUBJECT AUTHORITIES
Library of Congress Subject Headings
The Publication
Format of LCSH Entries
Cross-References in LCSH
Subdivisions in LCSH
Other Subdivision Instructions
LCSH's Canadian Complement
Problems with LCSH
LC's Children's and Young Adults' Cataloging Program
Sears List of Subject Headings
The Publication
Format of the Entries
Advantages and Disadvantages of Using Sears
Summary
Review Questions
Notes
Suggested Reading
Chapter 18: CLASSIFICATION SYSTEMS
Dewey Decimal Classification
Format of DDC
The Schedules
A Closer Look at the Schedules
A Closer Look at the Tables
Library of Congress Classification
Principles Underlying LCC
Format of LCC
Main Classes of LCC
Subdivision in LCC
Comparison of DDC and LCC
National Library of Medicine Classification
Background and Development
Format of NLMC
Main Classes and Subdivisions
NLMC in Libraries
"Copy" Classification
Summary
Review Questions
Notes
Suggested Reading
Answers to the Classification Exercises
Chapter 19: MARC FORMAT AND METADATA
Machine-Readable Cataloging
History and Background
Elements of a MARC Record
Fields
Subfields
Indicators
Content Designation
MARC Displays
Bibliographic Networks and Shared Cataloging
Metadata
Dublin Core
Metadata Encoding and Transmission Standard
Metadata Object Description Schema
Summary
Review Questions
Notes
Suggested Reading
Chapter 20: COPY CATALOGING
Policy Issues
1. Acceptability of Sources
2. Record Fullness
3. Errors
4. Call Numbers
5. Tracings (Subject Headings and Added Entries/Access Points
Overview of the Operation
Choosing the Source(s)
Summary
Review Questions
Note
Suggested Reading
Chapter 21: PROCESSING MATERIALS
Evidence of Library Ownership
Location Information
Recording and Tracking Use
Preservation and Security
Summary
Review Questions
Notes
Suggested Reading
Chapter 22: LEADING THE CATALOG DEPARTMENT
Management Tasks
Needed Skills
Department Policies and Procedures
When Cataloging Standards Change
Writing a Policy Manual
Adopting the Policy Manual
Current Issues
Ten Hints for Leadership
Patron Service First and Foremost
Review Questions
Suggested Reading
Indexes
Topical Index to the Text
Index to Names
Index to Figures
Type of Media
Access Points
Description
Classification
Preface to the Eighth Edition
Part I: General Background
Chapter 1: INTRODUCTION
Libraries and Customer Service
Customer Service Philosophy
Role of Library Services
What are Technical Services?
Technical Services Background
Knowledge Goals for Staff
Summary
Review Questions
Notes
Suggested Reading
Chapter 2: TECHNICAL SERVICES ADMINISTRATION
Tips for Effective Time Management
Tips for Meetings
Tips for Team Building
Tips for Staff Motivation
Tips for Communication
The "More" Factor
The Faster/Better/Cheaper Factors
Restructuring to Provide "Faster and Better"
Standards
Summary
Review Questions
Notes
Suggested Reading
Chapter 3: STAFFING
Staffing Categories
Librarians
Paraprofessional/Support Staff
Other Full-Time Staff
Staffing Process
Recruitment
Selecting the Pool
Interviewing
Staff Development, Training, and Retention
Retention
Training and Development
Performance Appraisal
Part-Time Staff
Students
Volunteers
Summary
Review Questions
Notes
Suggested Reading
Chapter 4: TECHNICAL SERVICES ISSUE
Technology
Outsourcing
Cooperative/Consortial Activities
Quality Assurance
Budgetary Issues
Spaces for Technical Services
Some Key Issues
Planning Issues
Summary
Review Questions
Notes
Suggested Reading
Part II: Acquisitions and Serials
Chapter 5: ACQUISITIONS-OVERVIEW
Collection Development and Acquisitions
Types of Materials Acquired
Print Materials
Nonbook Materials
Electronic Resources
General Procedures
Request Processing
Verifying
Ordering
Reporting
Receiving Orders
Acquisition Methods
Serials Processing
Summary
Review Questions
Notes
Selected Web Sites and Discussion Lists
Suggested Reading
Chapter 6: DISTRIBUTORS AND VENDORS
Making the Selection-Factors to Consider
What the Firm Stocks
Vendor Technological Capability
Speed of Delivery
Financial Considerations
Vendors' Services
Customer Service Considerations
Vendor Evaluation
Retail Outlets
Out-of-Print, Antiquarian, and Rare Book Dealers
Summary
Review Questions
Notes
Selected Web Sites
Suggested Reading
Chapter 7: PRINT AND DIGITAL BOOKS
What is Publishing?
Types of Publishers
Electronic Publishing
E-Readers
Technology and Information Producers
Acquisitions and E-Resources
The Google Books Library Project
Summary
Review Questions
Notes
Suggested Reading
Chapter 8: E-RESOURCE ISSUES
Differences between E-Resource and Print Collection Building
Ownership Issues
Negotiating the License
Group Decision Making
Trials
Purchase Price
Staff and User Issues
Technical Issues
Cancellations
Assessment of E-Resources
Statistics
Summary
Review Questions
Notes
Suggested Reading
Chapter 9: SERIALS-PRINT AND ELECTRONIC
What Is a Serial?
Issues and Concerns
Cost and Pricing
Acquisition
Processing
Access
Preservation
Backfiles
Changing Nature
Assessment and Evaluation
Summary
Review Questions
Notes
Suggested Reading
Chapter 10: GOVERNMENT INFORMATION
Background
E-Government
Categories of Government Information
U.S. Documents
State and Local Governments
Canadian Government Information
Documents from Other Countries
Access to Government Information
Accessing U.S. Government Information
Preservation of Government Information
Federal Depository Library Program
Canadian Depository Programs
Acquisition of Government Information
Summary
Review Questions
Notes
Suggested Reading
Chapter 11: MEDIA
Media Issues
Current Media Formats
Motion Pictures and Video
Movie Ratings and Libraries
Video and Copyright
Other Image Formats
Maps
Audio Recordings
Games
Game Ratings
Realia
Microforms
Preservation
Microforms
Film and Video
Summary
Review Questions
Notes
Suggested Reading
Chapter 12: FISCAL MANAGEMENT
Problems in Fiscal Management
Library Fund Accounting
Accounting
Balance Sheet
Accounts and Ledgers
Journal
Estimating Costs
Allocation of Monies
Encumbering
Vouchers
Order and Invoice Control
Reconciliation of Accounts
Audits
Summary
Review Questions
Notes
Suggested Reading
Part III: Cataloging and Processing
Chapter 13: OVERVIEW AND DECISIONS
The Rationale for Good Cataloging
Cataloging and Classification Processes
Decisions
Bibliographic Levels
Subject Authorities
Classification Systems
Catalog Displays
A Word About the Figures and Examples
Summary
Review Questions
Notes
Suggested Reading
Chapter 14: DESCRIPTION-IDENTIFYING MATERIALS
AACR2: Past and Present
Organization of AACR2-2005
Descriptive Structure and Data Sources
ISBD Punctuation
Creating the Description
Area 1: Title and Statement of Responsibility
Area 2: Edition Statement
Area 3: Material Specific Details
Area 4: Publication, Distribution, etc.
Area 5: Physical Description
Area 6: Series
Area 7: Notes
Area 8: Standard Numbers and Terms of Availability
Rule Interpretations
Summary
Review Questions
Notes
Suggested Reading
Chapter 15: ACCESS POINTS-RETRIEVING THE RECORD
Main and Added Entries
Selecting the Main Entry
Selection Decision Tree
Added Entries
Name and Title Authorities
Personal Names
Corporate Bodies
Geographic Names
Uniform Titles
Summary
Review Questions
Notes
Suggested Reading
Chapter 16: SUBJECT ANALYSIS
Determining Subject Matter
Enumeration versus Faceting
Subject Authorities: Subject Heading Vocabularies
Principles of Subject Cataloging
Evaluating Subject Catalogs
Problems of the Subject Catalog
Subject Authorities: Numbers for Classification
Principles of Classification
Call Numbers
Evaluating Classifications
Maintenance Issues
Subject Analysis for Literary Works
Why use Standard Systems?
Summary
Review Questions
Notes
Suggested Reading
Chapter 17: SUBJECT AUTHORITIES
Library of Congress Subject Headings
The Publication
Format of LCSH Entries
Cross-References in LCSH
Subdivisions in LCSH
Other Subdivision Instructions
LCSH's Canadian Complement
Problems with LCSH
LC's Children's and Young Adults' Cataloging Program
Sears List of Subject Headings
The Publication
Format of the Entries
Advantages and Disadvantages of Using Sears
Summary
Review Questions
Notes
Suggested Reading
Chapter 18: CLASSIFICATION SYSTEMS
Dewey Decimal Classification
Format of DDC
The Schedules
A Closer Look at the Schedules
A Closer Look at the Tables
Library of Congress Classification
Principles Underlying LCC
Format of LCC
Main Classes of LCC
Subdivision in LCC
Comparison of DDC and LCC
National Library of Medicine Classification
Background and Development
Format of NLMC
Main Classes and Subdivisions
NLMC in Libraries
"Copy" Classification
Summary
Review Questions
Notes
Suggested Reading
Answers to the Classification Exercises
Chapter 19: MARC FORMAT AND METADATA
Machine-Readable Cataloging
History and Background
Elements of a MARC Record
Fields
Subfields
Indicators
Content Designation
MARC Displays
Bibliographic Networks and Shared Cataloging
Metadata
Dublin Core
Metadata Encoding and Transmission Standard
Metadata Object Description Schema
Summary
Review Questions
Notes
Suggested Reading
Chapter 20: COPY CATALOGING
Policy Issues
1. Acceptability of Sources
2. Record Fullness
3. Errors
4. Call Numbers
5. Tracings (Subject Headings and Added Entries/Access Points
Overview of the Operation
Choosing the Source(s)
Summary
Review Questions
Note
Suggested Reading
Chapter 21: PROCESSING MATERIALS
Evidence of Library Ownership
Location Information
Recording and Tracking Use
Preservation and Security
Summary
Review Questions
Notes
Suggested Reading
Chapter 22: LEADING THE CATALOG DEPARTMENT
Management Tasks
Needed Skills
Department Policies and Procedures
When Cataloging Standards Change
Writing a Policy Manual
Adopting the Policy Manual
Current Issues
Ten Hints for Leadership
Patron Service First and Foremost
Review Questions
Suggested Reading
Indexes
Topical Index to the Text
Index to Names
Index to Figures
Type of Media
Access Points
Description
Classification