Business Administration Level IV: Students' Book

Meeting the criteria of the new Business Administration Level IV NVQ, this work is adaptable to both the classroom and the workplace. It provides practical experience in the work required to achieve the criteria defined in the Standards of Performance and sets out situations that are typical in the life of a secretary. Topic covered include: communication systems; researching and retrieving information; office at work; preparing and producing documents; processing correspondence; organizing work schedules; running and servicing meetings; office resource administration; and health and safety at work. The scenarios can be tailored to match any working environment and give practice in working in varied circumstances. This approach gives flexibility in applying knowledge related skills and allows the trainee to move step by step under guidance, and the experienced candidate to move more quickly through the demanding secretarial role. All the material is practical - candidates learn by doing and the tasks offer them the opportunity to demonstrate their ability to perform the criteria to the required standard.
The pack provides suggested solutions and guidance notes which identify the teaching points to cover when discussing a candidate's performance. The pack is designed to be suitable for Level IV Business Administration courses of Pitman, RSA, LCCI and City and Guilds, as well as intermediate/advanced secretarial courses. Also available is a teacher's book (0-07-707601-x).