The Tao of Negotiation

Offering a new approach to conflict resolution in your personal and professional life, this book takes a holistic approach and shows that while it takes two people to make a dispute, it takes only one to resolve it. Written in an accessible style, the book gives you the tools and understanding you need to prevent and resolve conflict in all areas of your life. It shows readers how to re-evaluate conflict, improve your ability to communicate, use non-confrontational dialogue, resolve inner conflict, deal with negative emotions and create enduring relationships. The advice is appropriate for the workplace, meetings, business situations and personal relationships. The book is aimed at everyone who is, or is likely to be, involved in a conflict - whether in the workplace or at home. No one likes dealing with difficult people and this book will help you create and maintain peace in all your relationships.