The Five Most Important Questions Self Assessment Tool

Foreword (Frances Hesselbein). About Peter F. Drucker. How to Use This Workbook. Self-Assessment: The First Action Requirement of Leadership. Question 1: What Is Our Mission? Worksheet 1.1: What Is Our Current Mission? Worksheet 1.2: Does Our Mission Need to Be Revisited? Worksheet 1.3: What Are the Emerging Trends That Will Have the Greatest Impact? Worksheet 1.4: What Are Our Opportunities? Question 2: Who Is Our Customer? Worksheet 2.1: Who Are Our Primary and Supporting Customers? Worksheet 2.2: How Will Our Customers Change? Worksheet 2.3: Are We Serving the Right Customers? Question 3: What Does the Customer Value? Worksheet 3.1: What Do Our Customers Value? Worksheet 3.2: What Knowledge Do We Need to Gain from Our Customers? Worksheet 3.3: How Will We Gather Information? Question 4: What Are Our Results? Worksheet 4.1: How Do We Defi ne Results? Worksheet 4.2: How Do We Measure Results? Worksheet 4.3: How Can We Improve Our Performance? Question 5: What Is Our Plan? Worksheet 5.1: What Is Our Mission? Worksheet 5.2: What Are Our Goals? Worksheet 5.3: What Is Our Plan to Achieve Results for the Organization? Worksheet 5.4: How Will We Communicate Our Mission, Plan, and Results? Afterword. Glossary of Terms. Notes. About Frances Hesselbein. Acknowledgments.