The Public Administration Workbook

Preface

About the Author

Introduction

Overview of The Public Administration Workbook

Theory and Technique in Public Administration

Part One
Public Management
What Is Public Management?
Further Reading
Exercise 1
The Administrative Memo
An Important Telephone Conversation
The ABCs of Good Administrative Writing: Accuracy, Brevity, and Clarity
Further Reading
Overview of Exercise
Instructions
Exercise 2
Designing Organizations
Approaching Organization Design
Three Models of Organization
Which Model is Best?
Further Reading
Overview of Exercise
Instructions
Exercise 3
Managing Organizations: Techniques for Total Quality Management
Toward Quality in Public Administration
Total Quality Management (TQM)
TQM Techniques
Cause-and-Effect Diagrams
Flowcharts
Pareto Charts
Run Charts
Histograms
Scatter Diagrams
Further Readings
Overview of Exercise
Instructions
Exercise 4
Emergency Management
The Special Concerns of Emergency Management
Developments in Emergency Management
Key Steps in Emergency Management
Further Reading
Overview of Exercise
Instructions
Exercise 5
Administative Law
What Is Administrative Law?
Why Is Administrative Law Important?
The Status of Administrative Law
The Administrative Procedures Act
Further Reading
Overview of Exercise
Instructions
Exercise 6
Administrative Ethics
Ethics and American Government
What Are Ethics?
What Are Administrative Ethics?
Further Reading
Overview of Exercise
Instructions

Part Two
Public Personnel Administration
What is Public Personnel Administration?
Rank-in-Job versus Rank-in-Person
Why Rank-in-Job?
Further Reading
Exercise 7
Job Analysis and The Job
Description
A Short Fable
The Moral
What Is Job Analysis?
How Are Job Analyses Done?
Further Reading
Overview of Exercise
Instructions
Exercise 8
Performance Evaluation
Performance Evaluation: What, Why, and How?
Two Approaches to Performance
Evaluation
Further Reading
Overview of Exercise
Instructions
Exercise 9
Recruitment and Selection
Angst and The Job Interview: A One-Half-Act Play
Types of Selection Devices
The Importance of Job-Relatedness and Validation
Further Reading
Overview of Exercise
Instructions
Exercise 10
Succession Planning
Retirement Fallout
Succession Planning
Individual Career Planning
Further Reading
Overview of Exercise
Instructions
Exercise 11
Collective Bargaining
Bilateralism and Public Management
The Rise of Public Employee Unions
The Bargaining Process
Impasse Resolution Procedures
Further Reading
Overview of Exercise
Instructions

Part Three
Public Budgeting
What Is a Budget?
Why Do We Budget?
How Do We Budget?
Further Reading
Exercise 12
Line-Item Budgeting
Budgeting for Control
Further Reading
Overview of Exercise
Instructions
Exercise 13
Performance Budgeting
Budgeting for Efficiency
Classifying Activities
Further Reading
Overview of Exercise
Instructions
Exercise 14
Program Budgeting
Budgeting for Purpose
Further Reading
Overview of Exercise
Instructions
Exercise 15
Zero-Base and Outcome-Based Budgeting
Budgeting for Priorities
Decision Units and Decision Packages
Ranking Decision Packages
Outcome Based Planning

Further Reading
Overview of Exercise
Instructions

Part Four
Decision Making and Policy
Analysis
Administrators and the Policy
Process
Further Reading
Exercise 16
Rational Decision Making
What Is Rationality?
Cost-Benefit and Cost-Effectiveness
Analysis
Further Reading
Overview of Exercise
Instructions
Exercise 17
Policy Implementation
What Is Implementation?
Implementation and the Critical Path
Method
Further Reading
Overview of Exercise
Instructions
Exercise 18
Policy Evaluation
The Importance of Policy Evaluation
Policy as Theory
Evaluation Procedures
Further Reading
Overview of Exercise
Instructions