Jumpstart Your Customer Service
10 Jolts to Boost Your Customer Service
Published on 3. April 2014
Book
Paperback/Softback
144 pages
978-1-937879-41-9 (ISBN)
Description
Turn Your Customers Into Raving Fans!
Great customer service can be all the difference between a mediocre company and a profitable one. In this fun and easy to read book, you'll discover 10 Jolts to Jumpstarting Your Own Customer Service.
Wether you are a small business owner, customer service manager or an employee working in customer service, this book will upgrade your performance and help you:
Great customer service can be all the difference between a mediocre company and a profitable one. In this fun and easy to read book, you'll discover 10 Jolts to Jumpstarting Your Own Customer Service.
Wether you are a small business owner, customer service manager or an employee working in customer service, this book will upgrade your performance and help you:
- Create raving fans through exceptional customer service.
- Lower marketing expenses by retaining your current customers and getting free word of mouth.
- Create a work environment that you are excited to go to each day.
More details
Language
English
Place of publication
United States
Product notice
Paperback (trade)
Unsewn / adhesive bound
Illustrations
Illustrations, black and white
Dimensions
Height: 218 mm
Width: 140 mm
Thickness: 10 mm
Weight
172 gr
ISBN-13
978-1-937879-41-9 (9781937879419)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
Shawn Doyle CSP is a learning and development professional who has a passion for human potential. He has an avid belief in the concept of life-long learning. For the last 22 years, Shawn has spent his time developing and implementing training programs on team building, communication, creativity and leadership. Shawn's training programs help people become more effective in the workplace and in their lives. His clients have included numerous Fortune 500 companies, and his awards and honors are extensive. Shawn is the author of ten inspirational books. Lauren Anderson is highly sought after as a Consultant, Mentor and Spokesperson. Her company focuses on Training and Development in the retail luxury goods arena. She is a frequent and recognizable guest on national television and writes numerous articles for top specialty and professional publications.