Assertiveness and the Manager's Job
Radcliffe Primary Care Series
1st Edition
Published on 15. March 2003
Book
Paperback/Softback
490 pages
978-1-85775-901-3 (ISBN)
Description
This practical guide provides GPs practice managers and members of the primary care team with the tools to manage the stresses and conflict in general practice. All the necessary skills are covered including negotiating dealing with anger handling criticism and change management. Filled with practical examples and exercises referenced throughout and with recommended reading lists at the end of each chapter it encourages the reader to invest in their own personal and professional development.
Reviews / Votes
'This is a time of uncertainty and change for managers in all sectors of healthcare. This book can be of enormous support for managers in finding a more positive way forward. It will provide managers with the opportunity to progress assertively in the changing world around them.' Brenda Sawyer, in the ForewordMore details
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
Professional and scholarly
Dimensions
Height: 229 mm
Width: 305 mm
ISBN-13
978-1-85775-901-3 (9781857759013)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
Section One: Assertiveness * The importance of being assertive * Women at work * How to be assertive * Feelings * Making and refusing requests * Dealing with conflict * Dealing with criticism * Negotiating * Section Two: Applying assertiveness * Time management * Combating stress * Goal setting and change management * Developing your management skills *