Managing Public Services - Implementing Changes
A Thoughtful Approach to the Practice of Management
Published on 22. November 2001
Book
Paperback/Softback
576 pages
978-0-415-18028-3 (ISBN)
Description
Focusing on change as a constant factor in the management of any organization, this informative book helps the student and practitioner to develop the skills and knowledge they require to underpin the work of a modern service manager in rapidly-changing public sector organizations - whether publicly owned, privately managed or sub-contracted.
Taking a distinctive approach, emphasizing management and organizational learning as keys to organizational success, this introductory text is solidly practical and is supported by strong pedagogical features including:
case studies
review questions
illustrative vignettes.
This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate, certificate diploma and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.
Taking a distinctive approach, emphasizing management and organizational learning as keys to organizational success, this introductory text is solidly practical and is supported by strong pedagogical features including:
case studies
review questions
illustrative vignettes.
This comprehensive text has been specifically designed and developed to meet the needs of students studying public services management at undergraduate, certificate diploma and postgraduate level. It allows the reader to develop transferable skills in thinking and learning as they work through the book and gives greater awareness of the benefits of continuous learning for staff and managers.
More details
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Professional and scholarly
Dimensions
Height: 246 mm
Width: 189 mm
Weight
1225 gr
ISBN-13
978-0-415-18028-3 (9780415180283)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Tony L. Doherty | Terry Horne | Simon Wootton
Managing Public Services - Implementing Changes
A thoughtful approach to the practice of management
Book
12/2013
2nd Edition
Routledge
€174.30
Shipment within 15-20 days
Additional editions
Tony L. Doherty | Terry Horne
Managing Public Services - Implementing Changes
A Thoughtful Approach to the Practice of Management
Book
11/2001
1st Edition
Routledge
€207.98
Article exhausted; check for reprint
Persons
Content
First Thoughts 1. Managing in the Changing Context of Public Services Role 1: Managing Change 2. Managing Resistance to Change in Public Services 3. Managing Strategy and Change in Public Services Role 2: Managing Operations and Activities 4. Managing the Market for Public Services 5. Managing the Quality of Public Services Role 3: Managing People 6. Managing Groups and Leading Teams in Public Services 7. Managing Leadership and Motivation in Public Services 8. Managing Individuals in Public Services Role 4: Managing Resources 9. Managing Budgets in Public Services 10. Managing Resources in Public Services 11. Managing Audit, Accountability and Performance in Public Services Role 5: Managing Information 12. Managing Information and Communication in Public Services Role 6: Managing Learning and Personal Development 13. Managing Learning in Public Services 14. Managing Personal Development in Public Services Final Thoughts 15. Management Values: Management as Religion