Handbook of Emotion Regulation at Work
Will be published approx. on 4. November 2025
Book
Hardback
578 pages
978-1-0353-1459-1 (ISBN)
Description
In this cutting-edge Handbook, leading authors provide a broad overview of what emotion regulation is, who uses it and where, and how it can be studied. Multidisciplinary in scope, chapters move beyond the traditional perspective of emotion regulation at work as 'service with a smile', to consider how it manifests in various professional settings.
Including discussions of its application to leadership, teamwork, and a variety of specific occupations, the Handbook illustrates how employees regulate others' emotions as well as their own. The contributing authors recognize the structural forces that shape emotion regulation, encompassing social norms, fairness, power, and status, and underscore the importance of the interplay between intra- and interpersonal aspects of emotion management. Analyzing how gender, race, age, and national culture shape emotions and emotion regulation at work, chapters explore the interface of sociological, psychological, and management concepts in shaping individual and interpersonal effectiveness and well-being at work. Ultimately, the Handbook maps out an agenda for potential future opportunities and challenges in the study of emotion regulation at work.
The Handbook of Emotion Regulation at Work is a vital resource for scholars and students of work psychology, sociology, and organizational behavior. Professionals in human resource management will also benefit from its practical and theoretical insights.
Including discussions of its application to leadership, teamwork, and a variety of specific occupations, the Handbook illustrates how employees regulate others' emotions as well as their own. The contributing authors recognize the structural forces that shape emotion regulation, encompassing social norms, fairness, power, and status, and underscore the importance of the interplay between intra- and interpersonal aspects of emotion management. Analyzing how gender, race, age, and national culture shape emotions and emotion regulation at work, chapters explore the interface of sociological, psychological, and management concepts in shaping individual and interpersonal effectiveness and well-being at work. Ultimately, the Handbook maps out an agenda for potential future opportunities and challenges in the study of emotion regulation at work.
The Handbook of Emotion Regulation at Work is a vital resource for scholars and students of work psychology, sociology, and organizational behavior. Professionals in human resource management will also benefit from its practical and theoretical insights.
More details
Series
Language
English
Place of publication
Cheltenham
United Kingdom
Target group
Professional and scholarly
Dimensions
Height: 244 mm
Width: 169 mm
ISBN-13
978-1-0353-1459-1 (9781035314591)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Edited by James M. Diefendorff, Department of Psychology, University of Akron, USA, Karen Niven, Sheffield University Management School, University of Sheffield, UK, Rebecca J. Erickson, Department of Sociology, University of Akron, USA and Nai-Wen Chi, Graduate Institute of Human Resource Management, National Sun Yat-Sen University, Taiwan
Content
Contents
PART I FOUNDATIONS OF EMOTION REGULATION AT WORK
1 Emotion regulation at work 2
Rebecca J. Erickson, James M. Diefendorff, Karen Niven and Nai- Wen Chi
2 Intrapersonal emotion regulation at work 23
Daniel J. Beal, Jill M. Sundie and John P. Trougakos
3 Interpersonal emotion regulation at work 44
Karen Niven
4 Motivated emotion regulation at work: why individuals manage their own
and others' feelings in organizations 64
Uta K. Bindl and Isabelle de Roche
5 Intended and unintended outcomes of emotion regulation for individual,
relational, and organizational well-being 84
Tammy English and Tabea Springstein
PART II EMOTION REGULATION IN DIFFERENT OCCUPATIONS AND ROLES
6 Emotion regulation as leadership 106
Hector P. Madrid, Karen Niven and Rodrigo Alday
7 Emotion regulation as teamwork 124
Cristian Vasquez, David Holman and Robin Martin
8 How an intrapersonal emotion regulation 'detour' undergirds effective
compassionate responding at work 145
Jacoba Lilius and Kerry Roberts Gibson
9 Emotion regulation in death work 164
Nai-Wen Chi
10 The emotion regulation of performance work 183
Stina Bergman Blix and Alessandra Minissale
11 Emotion regulation as duty in public service jobs 204
Sharon Mastracci and Mary E. Guy
12 Emotion regulation in dirty work 226
Connie I.M. Chan, Long W. Lam and Jennifer Y.M. Lai
13 Emotion regulation in sport contexts 247
Christopher R.D. Wagstaff, Rebecca F. Hings and Alessandro Quartiroli
PART III STRUCTURAL INFLUENCES ON EMOTION REGULATION AT WORK
14 A gendered perspective to emotion regulation in the workplace 268
Nitya Chawla, Anna Lennard, Amy L. Bartels, Chi Nguyen and Allie Garcia
15 Emotion regulation at work as racialized emotional labor 287
Alicia Grandey, Tayana Rich, Xin Wei Ong, Suzuka Yamane and Baya Manjezi
16 Age and emotion regulation at work 309
Susanne Scheibe and Elissa El Khawli
17 Emotion regulation at work across cultures 330
Sarah Cameron, Joeri Hofmans and Batja Mesquita
18 Emotion regulation at work and home 348
Meghan A. Thornton-Lugo, James M. Diefendorff, Xin Wei Ong,
Nicole E. Donaldson and Margaret I. Rahm
PART IV METHODOLOGICAL ADVANCES
19 Quantitative advances in the study of emotion regulation at work 368
Allison S. Gabriel, Stuti Thapa, Aqsa Dutli and Louis Tay
20 Qualitative advances in research on emotion regulation at work 389
Marci Cottingham, Laura Keesman and Cade Apton
21 Artificial intelligence for emotion regulation at work 409
Uichin Lee, Duri Lee, Eunji Park and Heejeong Lim
22 Use of computational modeling in research of emotion regulation at work 436
Sabina Samipour-Biel, Garett Howardson and Deborah Amoako-Atta
23 Workplace interventions for improving emotion regulation 455
Erin M. Richard
PART V LOOKING TO THE FUTURE
24 Mindful emotion regulation at work 477
Samantha Sim and Jochen Reb
25 Understanding the ethics, fairness, and justice of emotion regulation in the
workplace 496
Anna N. Hoover, Nicolina Taylor, Kelly P. Weeks and Deborah E. Rupp
26 Looking to the future: emotion requirements and regulation in virtual work 511
Hadar Nesher Shoshan and Miriam Schilbach
27 The future of emotion regulation at work 528
James M. Diefendorff, Karen Niven, Rebecca J. Erickson and Nai-Wen Chi
PART I FOUNDATIONS OF EMOTION REGULATION AT WORK
1 Emotion regulation at work 2
Rebecca J. Erickson, James M. Diefendorff, Karen Niven and Nai- Wen Chi
2 Intrapersonal emotion regulation at work 23
Daniel J. Beal, Jill M. Sundie and John P. Trougakos
3 Interpersonal emotion regulation at work 44
Karen Niven
4 Motivated emotion regulation at work: why individuals manage their own
and others' feelings in organizations 64
Uta K. Bindl and Isabelle de Roche
5 Intended and unintended outcomes of emotion regulation for individual,
relational, and organizational well-being 84
Tammy English and Tabea Springstein
PART II EMOTION REGULATION IN DIFFERENT OCCUPATIONS AND ROLES
6 Emotion regulation as leadership 106
Hector P. Madrid, Karen Niven and Rodrigo Alday
7 Emotion regulation as teamwork 124
Cristian Vasquez, David Holman and Robin Martin
8 How an intrapersonal emotion regulation 'detour' undergirds effective
compassionate responding at work 145
Jacoba Lilius and Kerry Roberts Gibson
9 Emotion regulation in death work 164
Nai-Wen Chi
10 The emotion regulation of performance work 183
Stina Bergman Blix and Alessandra Minissale
11 Emotion regulation as duty in public service jobs 204
Sharon Mastracci and Mary E. Guy
12 Emotion regulation in dirty work 226
Connie I.M. Chan, Long W. Lam and Jennifer Y.M. Lai
13 Emotion regulation in sport contexts 247
Christopher R.D. Wagstaff, Rebecca F. Hings and Alessandro Quartiroli
PART III STRUCTURAL INFLUENCES ON EMOTION REGULATION AT WORK
14 A gendered perspective to emotion regulation in the workplace 268
Nitya Chawla, Anna Lennard, Amy L. Bartels, Chi Nguyen and Allie Garcia
15 Emotion regulation at work as racialized emotional labor 287
Alicia Grandey, Tayana Rich, Xin Wei Ong, Suzuka Yamane and Baya Manjezi
16 Age and emotion regulation at work 309
Susanne Scheibe and Elissa El Khawli
17 Emotion regulation at work across cultures 330
Sarah Cameron, Joeri Hofmans and Batja Mesquita
18 Emotion regulation at work and home 348
Meghan A. Thornton-Lugo, James M. Diefendorff, Xin Wei Ong,
Nicole E. Donaldson and Margaret I. Rahm
PART IV METHODOLOGICAL ADVANCES
19 Quantitative advances in the study of emotion regulation at work 368
Allison S. Gabriel, Stuti Thapa, Aqsa Dutli and Louis Tay
20 Qualitative advances in research on emotion regulation at work 389
Marci Cottingham, Laura Keesman and Cade Apton
21 Artificial intelligence for emotion regulation at work 409
Uichin Lee, Duri Lee, Eunji Park and Heejeong Lim
22 Use of computational modeling in research of emotion regulation at work 436
Sabina Samipour-Biel, Garett Howardson and Deborah Amoako-Atta
23 Workplace interventions for improving emotion regulation 455
Erin M. Richard
PART V LOOKING TO THE FUTURE
24 Mindful emotion regulation at work 477
Samantha Sim and Jochen Reb
25 Understanding the ethics, fairness, and justice of emotion regulation in the
workplace 496
Anna N. Hoover, Nicolina Taylor, Kelly P. Weeks and Deborah E. Rupp
26 Looking to the future: emotion requirements and regulation in virtual work 511
Hadar Nesher Shoshan and Miriam Schilbach
27 The future of emotion regulation at work 528
James M. Diefendorff, Karen Niven, Rebecca J. Erickson and Nai-Wen Chi