Designing, Writing and Producing Computer Documentation

This comprehensive guide gives step-by-step instructions needed to build quality into every phase of the computer documentation process - from determining users' needs to reviewing and testing the final product before distribution. The guide shows both novices and documentation professionals how to make task-oriented documents and libraries useful, attractive, and accessible. It shows how to locate and logically organize source information, then write, revise and edit the material for maximum clarity. It includes professional tips and techniques for designing, producing, and packaging the documentation. Special attention is given to creating tables of contents and indexes that ensure rapid access to information, and integrating user-friendly tutorials and on-line help menus within any documentation project.