Delivering Training

Workbook Introduction: ILM Super Series study links; Links to ILM qualifications; Links to S/NVQs in Management; Workbook objectives; Activity planner; How People Learn: Introduction; What is 'learning'?; The process of learning; Learning styles; Barriers to successful learning; Methods of learning; Training: Introduction; Training- a definition; Your role in the training process; Structure of a training session; Training methods; Dealing with problems; Assessment; Methods of assessment; Giving feedback; Evaluation techniques; Keeping records; Summary; Coaching: Introduction; What is coaching?; Why coach?; Three golden rules; The process; Keeping records; Summary; Counselling and mentoring: Introduction; Five ways to support your team members; Counselling; Professional help; Mentoring; Confidentiality; Summary; Performance checks; Reflect and review.