Essentials of Human Communication

Table of Contents:

PART ONE FOUNDATIONS OF HUMAN COMMUNICATION



1 The Essentials of Human Communication

Foundations of Human Communication

Communication Models and Concepts

Communication Competence

Principles of Communication

Culture and Human Communication



Skill Development Experiences



2 The Self and Perception

The Self in Human Communication

Self-Disclosure

Perception

Impression Formation

Impression Management: Goals and Strategies



Skill Development Experiences





3 Listening in Human Communication

The Importance of Listening: Professional and Relationship Benefits

Stages of Listening

Listening Barriers

Styles of Effective Listening

Listening Differences: Culture and Gender



Skill Development Experiences





4 Verbal Messages

Principles of Verbal Messages

Disconfirmation and Confirmation

Principles for Using Verbal Messages Effectively



Skill Development Experiences





5 Nonverbal Messages

The Functions of Nonverbal Communication

The Channels of Nonverbal Communication

Culture, Gender, and Nonverbal Communication

Nonverbal Communication Skills



Skill Development Experiences





PART TWO CONTEXTS OF HUMAN COMMUNICATION



6 Interpersonal Communication and Conversation

Conversation

Principles of Conversation

Everyday Conversations



Skill Development Experiences





7 Interpersonal Relationships

The Stages of Interpersonal Relationships

Interpersonal Relationship Types

Theories of Interpersonal Communication and Relationships

Culture, Technology, Work, and Relationships



Skill Development Experiences





8 Managing Interpersonal Conflict

Preliminaries to Interpersonal Conflict

Principles of Interpersonal Conflict

Conflict Management Strategies



Skill Development Experiences





9 Small Group Communication

Essentials of Small Groups and Teams

Small Group Culture

Brainstorming Groups

Information-Sharing Groups

Problem-Solving Groups



Skill Development Experiences





10 Members and Leaders in Small Group Communication

Members in Small Group Communication

Leaders in Small Group Communication

Membership, Leadership, and Culture



Skill Development Experiences





11 Public Speaking Preparation (Steps 1-6)

The Nature of Public Speaking

Step 1: Select Your Topic and Purpose

Step 2: Analyze Your Audience

Step 3: Research Your Topic

Step 4: Formulate Your Thesis and Identify Your Main Points

Step 5: Support Your Main Points

Step 6: Organize Your Information



Skill Development Experiences





12 Public Speaking Preparation and Delivery (Steps 7-10)

Step 7: Word Your Speech

Step 8: Construct Your Conclusion and Introduction

Step 9: Rehearse Your Speech

Step 10: Deliver Your Speech

Critically Evaluating Speeches



Skill Development Experiences





13 The Informative Speech

Guidelines for Informative Speaking

Supporting Materials

Presentation Aids

Speeches of Description

Speeches of Definition

Speeches of Demonstration



Skill Development Experiences





14 The Persuasive Speech

Goals of Persuasion

Guidelines for Persuasive Speaking

Supporting Materials

Persuasive Speeches on Questions of Fact

Persuasive Speeches on Questions of Value

Persuasive Speeches on Questions of Policy



Skill Development Experiences





Glossary of Human Communication Concepts and Skills

Bibliography

Index

Credits