
Fundamentals of Human Communication
Social Science in Everday Life
McGraw-Hill Professional (Publisher)
4th Edition
Published on 5. February 2013
Book
Paperback/Softback
512 pages
978-0-07-803689-7 (ISBN)
More details
Edition
4th Revised edition
Language
English
Place of publication
United States
Publishing group
McGraw-Hill Education - Europe
Target group
College/higher education
US School Grade: College Freshman
Edition type
Revised edition
Illustrations
25 Illustrations
Dimensions
Height: 231 mm
Width: 185 mm
Thickness: 18 mm
Weight
687 gr
ISBN-13
978-0-07-803689-7 (9780078036897)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Melvin L. DeFleur is currently Professor of Mass Communication in the College of Communication at Boston University, where in 1994, he assumed the duties of Director of the School of Mass Communication and Public Relations, a post he occupied for three years. Previously, he held the John Ben Snow Endowed Chair in mass communication at Syracuse University. He has served on the faculties of six universities, three times a departmental chairman and once as a graduate dean for research. Twice, he was a Fulbright Professor to Argentina. He has been responsible for the development and administration of several Ph.D. programs. His scholarly interests focus on human communication. His research interests and publications include theories of the fundamental nature and consequences of mass communication in contemporary society. He has received grants from the National Science Foundation and other federal and private agencies, plus numerous honors and awards. His publications include a long list of articles and more than a dozen books, a number of which have been translated into various languages. He has received numerous awards and recognition for his scholarly work. He holds a BA from St. Louis University, plus an MS and PhD from the University of Washington. Patricia Kearney (Ed.D. West Virginia University) is Professor of Communication Studies and recipient of the Distinguished Scholar Award at California State University, Long Beach. She regularly teaches communication theory and social science research methods. Her research, both theoretical and applied, focuses on communication in the instructional process. A current member of seven journal editorial boards, Pat has written four books and published more than 70 research articles, chapters, and commissioned research reports. Timothy G. Plax ( Ph.D., University of Southern California) is Professor of Communication Studies at California State University, Long Beach (CSULB). He has been on the faculty at the University of New Mexico and West Virginia University and spent several years as a member of the Executive Staff at the Satellite and Space Divisions of the Rockwell International Corporation. His programs of research focus on social influence and communication in instruction and training. He has received a variety of awards for his writing, research, teaching and consulting activities. A member of several editorial boards, he has written three introductory textbooks and more than 100 research articles, chapters, and commissioned research reports. He is a recipient of the 1998-99 CSULB Distinguished Faculty Research and Creative Activity Award, the 1997-98 CSULB Associated Students Presidential Award, and both the "Triad of Excellence" Engineering Award and the Distinguished Research Award from the Space Division of the Rockwell International Corporation. Margaret H. DeFleur, Associate Professor in the College of Communication at Boston University, teaches courses in quantitative research methods and mass communication theory. She also taught at Syracuse University. She held the position of Visiting Scholar at Harvard University's School of Public Health, and has served on scientific review committees for the National Cancer Institute/National Institutes of Health. Currently, she is the Director of Boston University's graduate degree program in Health Communication. Her research interests include the analysis of government data for use in computer-assisted reporting, and the recall and comprehension of news information by various audiences. She is the author of a number of articles and three books. She received a BS degree and an MBA from the University of Miami. Her PhD is from Syracuse University.
Author
LOUISIANA STATE U BATON ROUGE
CALIF STATE UNIV LONG BEACH
LOUISIANA STATE U BATON ROUGE
Content
Part One Basics of Communication
Chapter 1 The Communication Process: An Overview
The Significance of Communication in Human Life
Defining Communication 6
Communication as Linear Process: An Analytic Model
Interactive Communication: A Simultaneous Transactions Model
Accuracy in Communication
Chapter 2 Verbal Communication: Using Speech and Language
The Animal Kingdom: Communicating without Language
The Human Experience: The Development of Speech and Language
The Basic Nature of Language
Chapter 3 Nonverbal Communication: Communicating Without Language
The Relationship Between Verbal and Nonverbal Communication
"Things" That Communicate
Actions That Communicate
Communication as an Integrated Process
Chapter 4 The Importance of Listening
The Listening Process
The Listening Encounter
Misconceptions That Impair Listening
A Seven-Feature Plan for Strategic Listening
Part Two Communicating in Distinctive Contexts
Chapter 5 Communicating Interpersonally
Communicating in an Interpersonal Context
Engagement: The Initial Encounter
Management: Moving Toward and Maintaining Intimacy
Disengagement: Communicating When Relationships Erode
Chapter 6 Communicating in Small Groups
The Nature of Human Groups
Stages in Group Development
Informal Communication in Small, Intimate Groups
Communicating in Task-Oriented Discussion Groups
Communicating in Formal Decision-Making Groups
Group Cohesion and Disorganization
Chapter 7 Communicating in Organizations
The Nature and Functions of Organizations
Max Weber's Classical Theory of Bureaucracy
Management's Designs for Organizational Communication
The Flow of Messages in Large Organizations
Chapter 8 Communicating between Cultures
The Nature of Culture
The Influence of Culture on Communication
Features of Culture that Make a Difference
Unique Styles of Communication Common in Specialized Cultures
Communicating Successfully in Intercultural Contexts
Part Three Managing Personal Communication Processes
Chapter 9 Presenting Yourself Effectively
The Impressions You Make in Initial Encounters
Presenting Yourself in Encounters That Really Matter
Deciding What to Say
Changing Negative Impressions
Chapter 10 Overcoming Communication Apprehension
Communication Apprehension as a Common Reaction
Causes of Communication Apprehension
Consequences of High and Low Communication Apprehension
Dealing with Stage Fright
Reducing Communication Apprehension
Chapter 11 Influencing Others
The Importance of Persuasion in Everyday Life
Person-to-Person Persuasion
Alternative Methods for Achieving Influence
Understanding Resistance and Yielding
Traditional Communication Strategies for Influencing People
Chapter 12 Coping with Conflict
The Major Characteristics of Conflict
Common Causes of Conflict
Personal Styles of Coping with Conflict
Successful Conflict Negotiation
Part Four Understanding Communication Media
Chapter 13 Using Media to Communicate Interpersonally
Face-to-Face versus Mediated Communication
Communicating Using Traditional Written Media
Communicating by Telephone and Related Media
Communicating by Computer
Teleconferencing
Chapter 14 Understanding Mass Communication
Social and Cultural Factors That Have Shaped Our Media
Mass Communication as a Process
The Great Debate over the Influence of Mass Communication
The Power of the Media: Alternative Interpretations
Chapter 15 Understanding Communication Research
The Postulates of the Scientific Research Perspective
Research Designs as Strategies for Controlled Observation
Focus Groups
Observing by Measuring Variables
Ethical Issues in Communication Research
Chapter 1 The Communication Process: An Overview
The Significance of Communication in Human Life
Defining Communication 6
Communication as Linear Process: An Analytic Model
Interactive Communication: A Simultaneous Transactions Model
Accuracy in Communication
Chapter 2 Verbal Communication: Using Speech and Language
The Animal Kingdom: Communicating without Language
The Human Experience: The Development of Speech and Language
The Basic Nature of Language
Chapter 3 Nonverbal Communication: Communicating Without Language
The Relationship Between Verbal and Nonverbal Communication
"Things" That Communicate
Actions That Communicate
Communication as an Integrated Process
Chapter 4 The Importance of Listening
The Listening Process
The Listening Encounter
Misconceptions That Impair Listening
A Seven-Feature Plan for Strategic Listening
Part Two Communicating in Distinctive Contexts
Chapter 5 Communicating Interpersonally
Communicating in an Interpersonal Context
Engagement: The Initial Encounter
Management: Moving Toward and Maintaining Intimacy
Disengagement: Communicating When Relationships Erode
Chapter 6 Communicating in Small Groups
The Nature of Human Groups
Stages in Group Development
Informal Communication in Small, Intimate Groups
Communicating in Task-Oriented Discussion Groups
Communicating in Formal Decision-Making Groups
Group Cohesion and Disorganization
Chapter 7 Communicating in Organizations
The Nature and Functions of Organizations
Max Weber's Classical Theory of Bureaucracy
Management's Designs for Organizational Communication
The Flow of Messages in Large Organizations
Chapter 8 Communicating between Cultures
The Nature of Culture
The Influence of Culture on Communication
Features of Culture that Make a Difference
Unique Styles of Communication Common in Specialized Cultures
Communicating Successfully in Intercultural Contexts
Part Three Managing Personal Communication Processes
Chapter 9 Presenting Yourself Effectively
The Impressions You Make in Initial Encounters
Presenting Yourself in Encounters That Really Matter
Deciding What to Say
Changing Negative Impressions
Chapter 10 Overcoming Communication Apprehension
Communication Apprehension as a Common Reaction
Causes of Communication Apprehension
Consequences of High and Low Communication Apprehension
Dealing with Stage Fright
Reducing Communication Apprehension
Chapter 11 Influencing Others
The Importance of Persuasion in Everyday Life
Person-to-Person Persuasion
Alternative Methods for Achieving Influence
Understanding Resistance and Yielding
Traditional Communication Strategies for Influencing People
Chapter 12 Coping with Conflict
The Major Characteristics of Conflict
Common Causes of Conflict
Personal Styles of Coping with Conflict
Successful Conflict Negotiation
Part Four Understanding Communication Media
Chapter 13 Using Media to Communicate Interpersonally
Face-to-Face versus Mediated Communication
Communicating Using Traditional Written Media
Communicating by Telephone and Related Media
Communicating by Computer
Teleconferencing
Chapter 14 Understanding Mass Communication
Social and Cultural Factors That Have Shaped Our Media
Mass Communication as a Process
The Great Debate over the Influence of Mass Communication
The Power of the Media: Alternative Interpretations
Chapter 15 Understanding Communication Research
The Postulates of the Scientific Research Perspective
Research Designs as Strategies for Controlled Observation
Focus Groups
Observing by Measuring Variables
Ethical Issues in Communication Research