Msp to MVP
Building Unbreakable Partnerships in the Customer Success Era
Will be published approx. on 15. September 2026
Book
Hardback
248 pages
979-8-88750-817-7 (ISBN)
Description
The Framework That Transforms MSPs Into Indispensable Partners
Technology service providers know how to keep systems running. But technical excellence alone no longer guarantees client loyalty or sustainable growth. When every provider offers similar tools and response times, clients default to price comparisons. The result is a race-to-the-bottom pricing dynamic that threatens profitability and limits potential.
MSP to MVP provides the missing methodology. Author Chris Day draws on more than twenty years of experience building and scaling technology service businesses to introduce the Six Disciplines of Customer Success, a practical operating system for managing and growing long-term client relationships.
Inside, you will learn how to:
Whether you lead a growing service business or manage client relationships daily, this book equips you with actionable insights to build unbreakable partnerships and achieve sustainable growth.
Technology service providers know how to keep systems running. But technical excellence alone no longer guarantees client loyalty or sustainable growth. When every provider offers similar tools and response times, clients default to price comparisons. The result is a race-to-the-bottom pricing dynamic that threatens profitability and limits potential.
MSP to MVP provides the missing methodology. Author Chris Day draws on more than twenty years of experience building and scaling technology service businesses to introduce the Six Disciplines of Customer Success, a practical operating system for managing and growing long-term client relationships.
Inside, you will learn how to:
- Understand what clients need at different stages of their business journey
- Measure relationship health before small issues become big problems
- Deliver value that resonates with business leaders
- Build repeatable processes that drive retention and growth
Whether you lead a growing service business or manage client relationships daily, this book equips you with actionable insights to build unbreakable partnerships and achieve sustainable growth.
More details
Person
CHRIS DAY is Founder and CEO of ScalePad, a global platform serving more than 12,000 Managed Service Providers. He is also Founder and Chairman of Top Down Ventures, backing early-stage SaaS founders in the MSP space. Day previously founded Fully Managed, which became Canada's largest MSP before its acquisition by TELUS, and IT Glue, the documentation platform now part of Kaseya. With more than twenty years in the MSP industry and over $3 billion in enterprise value created, he combines deep operational experience with investment expertise to help IT service providers build stronger, more valuable businesses. He resides in Scottsdale, Arizona.