Call Center Handbook
The Complete Guide to Starting, Running and Improving Your Call Center
3rd Edition
Published on 1. January 1999
Book
Paperback/Softback
300 pages
978-1-57820-047-4 (ISBN)
Description
This is an authoritative guide to the essentials of establishing and operating an efficient call centre. It covers the full range of topics including buying the right equipment and software, monitoring agents, measuring productivity and enhancing customer relationships. It explains how to run an innovative centre effectively, including the successful use of interactive voice response, fax-on-demand, e-mail and web sites.
More details
Edition
3rd Revised edition
Language
English
Place of publication
New York
United States
Target group
Professional and scholarly
Edition type
Revised edition
Dimensions
Height: 230 mm
ISBN-13
978-1-57820-047-4 (9781578200474)
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Schweitzer Classification
Other editions
New editions
Keith Dawson
The Call Center Handbook1
The Complete Guide to Starting, Running, and Improving Your Call Center
Book
04/2001
5th Edition
CMP Books
€52.18
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