Knowledge Management Case Book
Siemens Best Practises
Published on 3. January 2001
Book
Hardback
269 pages
978-3-89578-159-9 (ISBN)
Description
With a Foreword by Dr. Heinrich von Pierer President and CEO of Siemens AG While theoretical perspectives on knowledge management abound, there is clearly a lack of shared practical applications and experiences. This book provides a perspective on knowledge management at Siemens - an internationally recognised benchmark. Tom Davenport and Gilbert Probst bring together instructive case studies from different areas of this major transnational corporation that reflect the rich insights gained from years of experience in practising knowledge management. The Knowledge Management Case Book provides a comprehensive account of how organisational knowledge assets can be managed effectively. Specific emphasis is given to the development of generic lessons that can be learned from Siemens' experience. The book also offers a roadmap to building a 'mature knowledge enterprise', thereby enhancing our understanding of the steps that need to be taken in order to sustain competitive dominance in the knowledge economy.
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Other editions
New editions
Book
04/2002
2nd Edition
PUBLICIS
€39.90
Article is exhausted; no reprint
Content
INTRODUCTION; Siemens' Knowledge Journey; KNOWLEDGE TRANSFER; ShareNet - The Next Generation Knowledge Management; SiemensIndustrialServices: Turning Know-How Into Results; Networked Knowledge - Implementing a System for Sharing Technical Tips and Expertise; Practice Exchange in a Best Practice Marketplace; COMMUNITIES OF PRACTICE; The Power of Communities: How to Build Knowledge Management on a Corporate Level Using a Bottom-Up Approach; KECnetworking - Knowledge Management at Infineon Technologies AG; ADDED VALUE OF KNOWLEDGE MANAGEMENT; A Guided Tour Through The Siemens Business Services Knowledge Management Framework; A Journey Through a Networked and Filmless Hospital; How to Manage Company Dynamics: An Approach for Mergers and Acquisitions Knowledge Exchange; Knowledge Master - A Collaborative Learning Program for Knowledge Management; MEASURING KNOWLEDGE MANAGEMENT; Getting Real About Knowledge Sharing: The Premium-on-Top Bonus System; The Knowledge Network Indicator - Measuring Knowledge Networking and Knowledge Transfer; Customer Empowerment via the Web: Exploring New Ways of Developing Siemens' Knowledge Base; Epilogue: Putting Knowledge to Work: Case-Writing as a Knowledge Management and Organizational Learning Tool; Written by Notes on the Contributors