Managing Communication in Healthcare
Six Steps to Effective Management Series
Published on 11. April 2002
Book
Paperback/Softback
288 pages
978-0-7020-2413-9 (ISBN)
Description
This book focuses specifically on the importance of communication and communication skills in effective nursing practice. Being able to communicate effectively within the multi-disciplinary team, using appropriate media from the range now available, written, spoken and electronic, is essential for nurse managers. This book addresses this issue directly, and provides both a theoretical framework and extensive practical guidance in this, arguably the most important management skill.
More details
Series
Language
English
Place of publication
London
United Kingdom
Publishing group
Elsevier Health Sciences
Target group
Professional and scholarly
All practising nurses at or aspiring to middle management position (D&E grades) in all settings including hospitals, community, private and independent sectors
Students taking management certificates and diplomas
Third year students on diploma courses (management now a compulsory module)
Illustrations
25 ills.
Weight
455 gr
ISBN-13
978-0-7020-2413-9 (9780702024139)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
Section 1: Personal Communication. Chapter 1 - Assertiveness. Application 1.1 Barriers to behaving assertively. Application 1.2 The importance of packaging. Chapter 2 - One-to-One Communication. Application 2.1 Appearance: A Personal Development Plan. Application 2.2 Listening Skills Exercise. Chapter 3 - Influencing and Negotiating Skills. Application 3.1 Negotiation: advice and support from health trade union. Chapter 4 - Marketing Yourself, The Profession and the Organisation. Application 4.1 Suggested Ways for Becoming a More Effective Leader. Application 4.2 The Power of Metaphors. Section 2: Communication in Organisations. Chapter 5 - Communication in Groups. Chapter 6 - Presentations to Groups. Application 6.1 Developing Your Presentation Skills. Chapter 7 - Networking. Application 7.1 A Personal Exercise. Application 7.2 How Networking Might Assist Career Development - A Fictional Example. Application 7.3 Working in the NHS. Section 3: The Elements of Communication. Chapter 8 - Written Communication. Application 8.1 Practical Exercises to Test Your Writing Skills. Application 8.2 Example of patient information leaflet. Chapter 9 - Quality Communication. Application 9.1 Customer Satisfaction Surveys. Chapter 10 - Information Technology and Systems in Communication. Application 10.1 Data Protection Explained. Application 10.2 Information Technology and Communication In Practice