Total Quality and Human Resources
An Executive Guide
Blackwell Publishers
Published on 24. September 1992
Book
Paperback/Softback
288 pages
978-0-631-18716-5 (ISBN)
Article exhausted; check for reprint
Description
This book, based on wide practical experience, is designed to make executives familiar with the application and use of quality management tools, techniques and systems. It is the cost of failing to get it right first time which has lead so many top organizations towards TQM, but it is understanding the organizational, cultural and technical changes it demands that has given them their competitive edge. TQM (Total Quality Management) is a continuous company-wide process designed to improve the quality of products and services by influencing quality at every stage, rather than the traditional quality control single measurement process. The authors have looked at TQM from both quality management and HRM perspectives to try to give the most effective advice to managers: understanding quality, learning the lessons from the Japanese implementation of TQM, demonstrating that TQM is not a quick fix, and breaking each stage of the process into clearly defined objectives.
More details
Language
English
Place of publication
Oxford
United Kingdom
Publishing group
John Wiley and Sons Ltd
Target group
College/higher education
Professional and scholarly
Illustrations
35 line drawings
Dimensions
Height: 229 mm
Width: 152 mm
Weight
477 gr
ISBN-13
978-0-631-18716-5 (9780631187165)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Barrie Dale | Cary L. Cooper
Managing Quality and Human Resources
Book
10/1997
2nd Edition
Blackwell Publishers
€55.95
Article is exhausted; no reprint
Content
1. Total Quality Management: An Overview 2. What the Senior Executives Need to Know About Quality Costing 3. The Role of the Senior Management in Total Quality Management 4. Total Quality Management, Some Common Failings of Senior Management 5. Motivating Managers to Accept and Promote Total Quality Management 6. Managing the Process of Organizational Change 7. Team Building 8. Involvement at Work 9. The Japanese Approach to TQM 10. Epilogue Appendix 1. Quality Systems 2. Quality Management Tools and Techniques: An Overview 3. Statistical Process Control 4. Failure Mode and Effects Analysis.