Total Quality and Human Resources

This book, based on wide practical experience, is designed to make executives familiar with the application and use of quality management tools, techniques and systems. It is the cost of failing to get it right first time which has lead so many top organizations towards TQM, but it is understanding the organizational, cultural and technical changes it demands that has given them their competitive edge. TQM (Total Quality Management) is a continuous company-wide process designed to improve the quality of products and services by influencing quality at every stage, rather than the traditional quality control single measurement process. The authors have looked at TQM from both quality management and HRM perspectives to try to give the most effective advice to managers: understanding quality, learning the lessons from the Japanese implementation of TQM, demonstrating that TQM is not a quick fix, and breaking each stage of the process into clearly defined objectives.