Managing Quality
4th Edition
Published on 12. May 2003
Book
Paperback/Softback
552 pages
978-0-631-23614-6 (ISBN)
Description
This new edition provides readers with an understanding of the concepts and principles of TQM whilst explaining the links between TQM theories and other business models. The new text will continue to be a wide-ranging source of reference for the many associated tools, techniques and systems. New edition of a text which is popular with both students, academics and practitioners, gives the reader an appreciation of the concepts and principles of TQM. It serves as an authoritative source of reference for the many associated tools, techniques and systems.Now it is extensively revised in order to reflect recent developments in the field. New to the fourth edition are chapters on The Received Wisdom on TQM, Old Economy Businesses and the Quality Function, and Integrated Management Systems. The fourth edition also includes the latest information on ISO 9000 series of standards service management and the Excellence Model. Some of the material has been re-ordered and changes to terminology have been made in order to bring the book completely up to date.
Reviews / Votes
'This book is an extensive, up-to-date and excellent review of the topics related to TQM. It can be useful for students, researchers and practitioners. The awaited fourth edition will be well received." Angel Rafael Martinez Lorente, Universidad Politecnica de CartagenaMore details
Edition
4th Revised edition
Language
English
Place of publication
Oxford
United Kingdom
Publishing group
John Wiley and Sons Ltd
Edition type
Revised edition
Illustrations
78 illustrations
Dimensions
Height: 245 mm
Width: 172 mm
Weight
1132 gr
ISBN-13
978-0-631-23614-6 (9780631236146)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Other editions
Previous edition
Barrie G. Dale | Cary L. Cooper
Managing Quality
Book
07/1999
3rd Edition
Blackwell Publishers
€54.65
Article exhausted; check for reprint
Person
Barrie G. Dale is United Utilities Professor of Quality Management and Head of the Manchester School of Management, UMIST. He is co-editor of the International Journal of Quality and Reliability Management and a academician of the International Academy for Quality. His previous books include Quality Costing (Third Edition, 1999), Quality Improvement Through Standards (Second Edition, 1991) and The Road to Quality (1993), Working Partnership (1998), Managing Business Improvement and Quality (1998), Managing Quality and Human Resources (Second edition 1997), Total Quality Management (Blueprint 1999).
Content
List Of Figures.List Of Tables.List Of Contributors.Glossary Of Terms.Preface.Part I: The Development, Introduction and Sustaining of Total Quality Management:.Total Quality Management: An Overview: Barrie G. Dale.The Role Of Management In Total Quality Management: Barrie G. Dale.The Received Wisdom On Total Quality Management: Barrie G. Dale.The Introduction Of Total Quality Management: Barrie G. Dale.A Framework For The Introduction Of Total Quality Management: Barrie G. Dale.Levels Of Total Quality Management Adoption: Barrie G. Dale And David Lascelles (Managing Director), David Lascelles Associates, Manchester, UK.Sustaining Total Quality Management: Barrie G. Dale.Part II: The Business Context of Total Quality Management:.Policy Deployment: Roy Lee (Squadron Leader, Support Management Group), Royal Air Force, Wyton, UK, And Barrie G. Dale.Quality Costing: Barrie G. Dale.Managing Human Resources For Quality Management: Adrian Wilkinson (Professor Of Human Resource Management), University Of Loughborough, UK, And Alan Brown (Professor Of Human Resource Management), Edith Cowan University, Australia.Managing Service Quality: Barbara R. Lewis (Professor Of Marketing), Manchester School Of Management, UMIST.Supplier Development: Bernard Burnes (Senior Lecturer In Operations Management), Manchester School Of Management, UMIST And Barrie G. Dale.Business To Business, Old Economy Businesses And The Quality Function: Roger Williams (Professor Of Business And Management), Erasmus University, Holland, And Rolf Visser (Chair), AAA (Investment Company), Amsterdam, Holland.Part III: Quality Management Systems, Tools and Techniques:.Quality Management Systems: Barrie G. Dale.Integrated Management Systems: George Wilkinson (Former Operations Manager), British Telecom, And Barrie G. Dale.Tools And Techniques: An Overview: Barrie G. Dale.Quality Function Deployment: Ian Ferguson (Managing Director), Ferguson Associates, Birmingham, UK, And Barrie G. Dale.Design Of Experiments: Ian Ferguson (Managing Director), Ferguson Associates, Birmingham, UK, And Barrie G. Dale.Failure Mode And Effects Analysis: John Aldrige (Quality Manager), Siemens Standard Drives, Congleton, UK, And Barrie G. Dale.Statistical Process Control: Barrie G. Dale And Peter Shaw (TQM Project Officer), Manchester School Of Management, UMIST, UK.Benchmarking: Rory Love (Quality Engineer), Alexanders Ltd, Falkirk, UK And Barrie G. Dale.Business Process Re-Engineering: John Macdonald (Managing Director), John Macdonald Associates, Surrey, UK, And Barrie G. Dale.Teams And Teamwork: Barrie G. Dale.Self-Assessment, Models And Quality Awards: Barrie G. Dale.Part IV: Total Quality Management Through Continuous Improvement:.Epilogue: Barrie G. Dale.Index.