Management Consulting in Practice

CONTENTS About the Management Consultancies Association About the Authors Foreword Acknowledgements Introduction 1 - The power of working together Reasons for selecting a particular consulting firm The challenge of consulting projects The client-consultant relationship Meeting client expectations Summary - key lessons for managers and consultants 2 - What sets excellent consulting apart? Foundations of good consulting Projects that exceed client expectations The best of the best Case study 2.1 Customers driving local services Case study 2.2 Reinventing a core offer Case study 2.3 How to build a new digital city every two years 3 - Change management Change and scale Public and private faces of change management consulting Summary - key lessons for managers and consultants Case study 3.1 Living the brand - for real Case study 3.2 Delivering safer buses Case study 3.3 Electronic payments for 13 million citizens 4 - Human resources Advising versus doing Summary - key lessons for managers and consultants Case study 4.1 Protecting the benefits of staff in transition Case study 4.2 Diagnosing and treating workforce ailments Case study 4.3 Standing down, moving forward 5 - Operational performance The five pillars of operational consulting Miracles and parables Summary - key lessons for managers and consultants Case study 5.1 Blue skies, blue bills and online breakthroughs Case study 5.2 Smarter methods to beat constraints Case study 5.3 Relocating the organization and redesigning its mind Case study 5.4 Bringing rationality to bear 6 - Business strategy Strategy consulting: smaller, leaner, fitter Summary - Key lessons for managers and consultants Case study 6.1 Changing people for a change Case study 6.2 Releasing the future from the present 7 - Technology exploitation Five hallmarks of success IT consulting: leaner and fitter? Summary - key lessons for managers and consultants Case study 7.1 Closing the net on persistent offenders Case study 7.2 Great journeys and small steps Case study 7.3 Mobile technology as enabler and enforcer Case study 7.4 When small businesses go global 8 - Outsourcing Second generation outsourcing From advice to delivery Summary - key lessons for managers and consultants Case study 8.1 Evolving the outsourcing market Case study 8.2 Outsourcing for outcomes Case study 8.3 Gearing up for renewed battle 9 - Electronic trading Pull not push Getting the technology right Technologists, coordinators and bridges Summary - key lessons for managers and consultants Case study 9.1 Pioneering multi-channel voting Case study 9.2 Collaborating systems drive down costs Case study 9.3 A knowledge portal helps close the deprivation gap Case study 9.4 Flow, streams and the erosion of resistance References Index