Beating the Workplace Bully
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CONTENTS
FOREWORD BY GARY NAMIE, PH.D. vii
ACKNOWLEDGMENTS xi
INTRODUCTION: Intimidated No More—You Can Do It 1
CHAPTER 1 Are You a Bully Magnet? 9
CHAPTER 2 You Can Run, but You Can't Hide: Bullies Don't Go Away on Their Own 21
CHAPTER 3 Doormats Can Change: Here's What It Takes 25
CHAPTER 4 Wounded Rhinos, Shape-Shifters, Character Assassins, and Other Bullies 32
CHAPTER 5 It's Your Choice: To Confront or Not to Confront 47
CHAPTER 6 Put on Your Game Face: Don't Play by the Bully's Rules 60
CHAPTER 7 The Eight Most Common Bully Traps and How to Avoid Them 69
CHAPTER 8 How to Overcome the Bully's Favorite Weapon—an Outpost in Your Mind 84
CHAPTER 9 Countering Bully Tactics and Bully Speak 92
CHAPTER 10 Turn the Tables on a Bully with One Easy Move 103
CHAPTER 11 Create the You Who Won't Knuckle Under 108
CHAPTER 12 How to Silence the Angry, Aggressive Jerk 117
CHAPTER 13 How to Handle a Scorched-Earth Fighter 124
CHAPTER 14 Defusing the Silent Grenade 131
CHAPTER 15 Seeing Through the Shape-Shifting Mr. Hyde 135
CHAPTER 16 Pierce the Facade; Topple the Narcissist 142
CHAPTER 17 Take Down the Rhino Before It Charges 148
CHAPTER 18 Undoing a Character Assassin's Wounds to Your Reputation 152
CHAPTER 19 The Newest Character Assassin: The Cyberbully 156
CHAPTER 20 How to Survive the Bully Boss 164
CHAPTER 21 Handling the Bully Employee Without Getting Burned 173
CHAPTER 22 Nine Essential Strategies for Creating Your Game Plan 182
CHAPTER 23 The Right Way to Ask Managers and Others for What You Need 189
CHAPTER 24 Anger, the Bully, and You 197
CHAPTER 25 What Every Leader Should Know About Bullying 202
CHAPTER 26 What Human Resources Can and Should Do 209
CHAPTER 27 Bullying Isn't Illegal—or Is It? 216
CHAPTER 28 The Times Are Changing: Have You? 224
INDEX 237
ABOUT THE AUTHOR 244