Evaluation of Library and Information Services
1st Edition
Published on 1. July 2000
Book
Paperback/Softback
135 pages
978-0-85142-443-9 (ISBN)
Description
Provides update to current thinking about, and reasons for, service evaluation of libraries in the UK. Examines quantitative and qualitative methods including questionnaires, focus groups, suggestions boxes and interview techniques.Problems arising from survey outcomes are summarised and long-term evaluation and the relevance of benchmarking are discussed.Contains case studies covering survey work in public, academic and special libraries; charters and service level agreements; and examples of relevant research projects.New chapter on performance measurement in the electronic library.
More details
Language
English
Place of publication
London
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
Professional and scholarly
Dimensions
Height: 178 mm
Width: 127 mm
Weight
163 gr
ISBN-13
978-0-85142-443-9 (9780851424439)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
John Crawford
Evaluation of Library and Information Services
E-Book
09/2003
1st Edition
Routledge
€12.99
Available for download
John Crawford
Evaluation of Library and Information Services
E-Book
09/2003
1st Edition
Routledge
€12.99
Available for download
Previous edition
John Crawford
Evaluation of Library and Information Services
Book
07/1996
Aslib
€36.72
Article exhausted; check for reprint
Person
John Crawford is Library Research Officer at Glasgow Caledonian University where he is responsible for the evaluation of library services and directing and conducting research projects. He holds degrees from the universities of London and Strathclyde and obtained his Ph.D. from Glasgow Caledonian University in 1994. He has written or co-authored some 40 articles, conference papers and contributions to books. His interests include the evaluation of library services, performance measurement, copyright, the library and information needs of non-traditional students and the historical aspects of librarianship. He is active in professional affairs and is chairman of the Library History Group.
Content
Introduction
1. Identifying performance issues for evaluation
2. Quantitative methods
3. Qualitative methods
4. Pitfalls and progress
5. Case studies and future developments
6. Performance measurement for the electronic library
7. Further reading
8. List of organisations
1. Identifying performance issues for evaluation
2. Quantitative methods
3. Qualitative methods
4. Pitfalls and progress
5. Case studies and future developments
6. Performance measurement for the electronic library
7. Further reading
8. List of organisations