Retailing
An Introduction
5th Edition
Published on 11. March 2004
Book
Paperback/Softback
352 pages
978-0-273-67819-9 (ISBN)
Description
This text provides a comprehensive introduction to all aspects of retailing and the fundamental elements of retail management and a retail organisation's activities so that the reader will have a solid platform on which to build.
Intended not only for students in college and universities, the book serves as an invaluable tool for those already working in selling, marketing or retailing who require more knowledge of how retailing works. It is also the perfect resource for aspiring retail managers who may have received little formal training on the subject.
Intended not only for students in college and universities, the book serves as an invaluable tool for those already working in selling, marketing or retailing who require more knowledge of how retailing works. It is also the perfect resource for aspiring retail managers who may have received little formal training on the subject.
More details
Edition
5th edition
Language
English
Place of publication
Harlow
United Kingdom
Publishing group
Pearson Education Limited
Target group
Professional and scholarly
Dimensions
Height: 234 mm
Width: 174 mm
Thickness: 19 mm
Weight
576 gr
ISBN-13
978-0-273-67819-9 (9780273678199)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
Preface
Part One Retailing and the consumer
1. The retail industry
2. Retail organizations
3. Economics of retailing
4. Grand strategies
5. International retailing
6. Retail planning and strategy
7. Retailing research
8. The retailing environments
9. Consumer buying behaviour
10. Segmentation
Part Two The retail mix
11. Store location
12. Product decisions
13. Buying
14. Stock management
15. Pricing
16. Advertising
17. Personal selling
18. Sales promotion and public relations
19. Atmosphere and layout
20. Customer service decisions
Part Three Administration
21. General management
22. Financial planning
23. Human resources
24. Property and location development
25. Store management
26. Technology in retailing
27. Retailing and the law
28. The future of retailing
Appendix 1 Bibliography
Appendix 2 Retail trade associations
Index
Part One Retailing and the consumer
1. The retail industry
2. Retail organizations
3. Economics of retailing
4. Grand strategies
5. International retailing
6. Retail planning and strategy
7. Retailing research
8. The retailing environments
9. Consumer buying behaviour
10. Segmentation
Part Two The retail mix
11. Store location
12. Product decisions
13. Buying
14. Stock management
15. Pricing
16. Advertising
17. Personal selling
18. Sales promotion and public relations
19. Atmosphere and layout
20. Customer service decisions
Part Three Administration
21. General management
22. Financial planning
23. Human resources
24. Property and location development
25. Store management
26. Technology in retailing
27. Retailing and the law
28. The future of retailing
Appendix 1 Bibliography
Appendix 2 Retail trade associations
Index