Professional Office Procedures

1. The Successful Employee

Objectives

The Office Employee

Characteristics of an Excellent Office Employee

Effective Listening

Duties of an Office Employee

Charts and Manuals

Organization and Time Management

Group Dynamics

Work Schedules and Locations

Conclusion

Chapter Review

Activities

Projects

Human Relations Skill Development

Situations

Role Playing

Punctuation Review

CD Assignments



2. The Written Word

Objectives

Basics

Correcting Common Writing Problems

Email

Letters

Interoffice Memoranda

Reports

News Releases

Newsletters

Saving Files for and from the Internet

Chapter Review

Activities

Writing Assignments

Projects

Human Relations Skill Development

Situations

Punctuation Review

CD Assignments



3. Workplace Telecommunications

Objectives

Oral Communications

Receiving and Making Telephone Calls

Using Voice Mail

Specialized Telephone Services and Equipment

Teleconferencing

Speaking before a Group

Other Office Telecommunications

Chapter Review

Activities

Projects

Human Relations Skill Development

Situations

Punctuation Review

CD Assignments



4. Processing the Mail

Objectives

Processing Incoming Mail

Faxes

Internal Distribution of Mail

Preparing First-Class Mail to Leave the Office

Using Other Mail Classes and Services

Next-Day Mail and Package Delivery Services

Postal Scale and Information Chart

Collecting Outgoing Mail

Chapter Review

Activities

Projects

Human Relations Skill Development

Situations

Punctuation Review

CD Assignments



5. Computers in the Office

Objectives

Introduction to Computers

Hardware

Types of Computers

Software

Additional Computer Terms

The Paperless Office

Chapter Review

Activities

Projects

Human Relations Skill Development

Situations

Punctuation Review

CD Assignments



6. Information and Records Management: Filing

Objectives

Technology in Records Management

Why File?

File Cabinets

Setting Up Files

Storage of Document Images

Filing Systems

Alphabetic Filing Rules

Filing Hints

Chapter Review

Activities

Projects

Human Relations Skill Development

Situations

Punctuation Review

CD Assignments



7. Meetings and Conferences

Objectives

Introduction

Attending a Meeting

Planning a Large Meeting or Conference

Meeting Day and Followup

Virtual Meetings

Chapter Review

Activities

Projects

Human Relations Skill Development

Situations

Punctuation Review

CD Assignments



8. Business Travel

Objectives

Fundamentals of Office Travel

Travel Assistance

Airline Travel

Lodging

Automobile Travel

Responding to the Technology Demands of Business

Travel Funds

Itinerary

Passports and Visas

Travel Hints

Chapter Review

Activities

Projects

Human Relations Skill Development

Situations

Punctuation Review

CD Assignments



9. Terminology of Business and E-Commerce

Objectives

Introduction

Sources of Business Information

Economics

Types of Business Organizations

Bonds and Treasury Securities

Terminology in the World of Business

Financial Statements

Tax Forms

Chapter Review

Activities

Projects

Human Relations Skill Development

Situations

Punctuation Review

CD Assignments



10. The Office Environment and Design

Objectives

Introduction

Landlord and Building Staff

Office Security and Workplace Violence

The Office Facility

File and Computer Security

Office Furniture and Equipment

Office Supplies

Purchases and Payments

Managing Money in the Office

Chapter Review

Activities

Projects

Human Relations Skill Development

Situations

Grammar Review

CD Assignments



11. Seeking Employment

Objectives

Getting Started

Planning for Your Career

Types of Office Positions Available

How to Find Employers

Letter of Application

References

Resume

Application for Employment

The Art of Interviewing

After the Interview

Job Offer

Fringe Benefits

Anti-Discrimination and Family Leave Legislation

Chapter Review

Activities

Projects

Human Relations Skill Development

Situations

Punctuation Review

CD Assignments



12. Career Advancement

Objectives

Changes in Your Company

Growing in Your Profession

Considering a Job Change

Leaving the Old Job

Working with a New Supervisor

Obtaining Assistance

Becoming a Manager or Supervisor

Chapter Review

Activities

Projects

Human Relations Skill Development

Situations

Punctuation Review

CD Assignments



13. Tips of the Trade

Objectives

Introduction

Personal Hints

Hints for Your Office

Your Day

Your Job

Stress Management

Business Etiquette

Working with Foreign Cultures

Map Reading

Business Strategies

Chapter Review

Activities

Projects

Human Relations Skill Development

Situations

Punctuation Review

CD Assignments



Software Applications



Appendix: Review of Grammar, Punctuation, and Spelling

Grammar

Capitalization

Subject and Verb

Subject and Verb Agreement

Phrase

Clause

Punctuation

Period

Question Mark

Exclamation Mark

Commas

Semicolon

Colon

Dash

Parentheses

Apostrophe

Hyphen

Quotation Marks

Spelling

Similar-Sounding Words

Frequently Misspelled Words

Cities and States



Index