Managing Challenging People

Maureen Cooper was a teacher and senior education officer for schools before becoming a senior personnel manager. A Fellow of the Institute of Personnel and Development, she is a trained psychometric tester and OFSTED inspector. Bev Curtis was a senior professional officer with a national teachers' association prior to being an assistant director of education responsible for personnel. He has an extensive and expert understanding of industrial relations in the education service. Both authors are directors of Education Personnel Management Ltd (EPM), a company committed to providing high quality advice to schools. They have a wealth of experience in advising schools and are nationally recognised as expert trainers in this field.