Change Management Excellence

1 The change leadership compass The change compass; Business intelligence (BQ); Emotional intelligence (EQ); Spiritual intelligence (SQ); Political intelligence (PQ); Developing the intellects needed to help lead change; How do you handle change?; Practising the development of potential; Conclusion; Assessing where you fit on the change leadership compass 2 Introduction to business intelligence (BQ) Defining BQ; Using BQ to inform change; A new way of doing business; Increased stakeholder demands; The psychological contract; Using BQ to introduce change; Types of change; The rate of failure of change; Pitfalls in change management and how these can be avoided; A cautionary word about BQ 3 Developing BQ Increasing your business awareness; Steps you can take to increase your BQ; A business framework for change; Where are we now?; Where do we want to be? How will we get there?; Terminology 4 Auditing the external and internal environment The macro and micro environment; PESTEL; The near environment; Supplier analysis; Emergent opportunities; Internal analysis; Resources; Culture audit; Things to do 5 Strategic analysis SWOT analysis; Developing a vision of the future; Identifying long-term goals; Values and behaviours; Developing strategies to achieve goals; Profitable growth; Scenario planning -- what if?; Structure; Getting there 6 Implementing change Planning for change implementation; Project managing change 7 What is spiritual intelligence (SQ)? Defining SQ; The pathway to creating SQ 8 How SQ can help in times of change The stages of change; When to display strong SQ; The need for meaning and purpose 9 Identifying and developing SQ Benefits of SQ in organizations; Reasons why SQ has become so important; SQ and creativity; The learning organization; Examples of SQ in organizations; Increasing your SQ; Aspects of SQ; Practical things to do to develop SQ; Purpose and values 1 Creating your personal vision Defining a personal vision; Why having a personal vision is important; Finding your purpose; Identifying your purpose 11 Creating your personal values Personal values and how they help during change; Identifying your personal values; Prioritizing values 12 Creating organizational vision and values and bringing them to life Why vision and values are helpful during change; A process for developing a vision for an organization; Identifying organizational values; Defining behaviours that drive our values; Translating values into behaviours; How values and behaviours create a sense of responsibility; Assess your organization's values 13 An introduction to political intelligence (PQ) Defining PQ; The importance of PQ during change; Typical reactions during change; A model of PQ 14 Increasing your PQ Identifying stakeholders; The stakeholders' stance; Recognizing driving forces and restraining forces; Individuals' drive to action and positivity; Recognizing your own and others' power bases; Assessing your own and others' power base 15 Influencing others during change Intention versus impact; Influencing styles; Dealing with change terrorists, victims and 'yes men'; Which style of influence do you use most? 16 Influence strategies during change Influence strategies; Assess your use of influencing strategies; Negotiation skills during change; Stages of negotiation; Critical mistakes in negotiating change; Dealing with conflict during change; Personality differences within the team; Lack of interpersonal skills; Role conflict, lack of clear objectives; Poor communication; Change and uncertainty; Lack of openness and shared values; Strategies to manage conflict effectively; Handling conflict in summary; Developing your PQ through mentoring and coaching 17 What is EQ and how can it help during change? Defining EQ; The difference between the emotional and rational brain; Tuning into emotional information; How EQ can help during change; EQ and transformational change; EQ and well-being; Varying effectiveness of leaders during change; Relationship between change leadership competencies and EQ 18 Assessing your EQ 19 How to increase your self-awareness Self-awareness; Practical activities for improving your self-awareness 2 How to increase your self-confidence Self-confidence; Practical activities for increasing your self-confidence 21 How to increase your self-discipline Self-discipline and managing your emotions; Self-discipline and managing your stress levels; Practical activities for increasing your self-discipline 22 How to increase your empathy Empathy; Practical activities for increasing your empathy 23 How to take a positive stance on change Optimism; Pessimists; Reckless optimists; Pragmatic optimists; Happiness; Practical activities for increasing your optimism 24 How to increase socially responsible change Social responsibility; How social responsibility helps during change; Activities involving social responsibility 25 Gearing up to change -- final thoughts Common blocks inhibiting change; Success factors supporting change; Conclusion