Managing Public Services
Competition and Decentralization
Butterworth-Heinemann (Publisher)
Published on 3. February 1993
Book
Paperback/Softback
168 pages
978-0-7506-0977-7 (ISBN)
Description
Designed to help managers in all public sector services to fund their organizations to the greater benefit of their users, this book draws extensively fron the authors' experience and in-depth research into nine public sector organizations in the UK. With the increased power of the consumer, highlighted by the introduction of the Citizen's Charter, those in the public sector are finding themselves accountable to a far wider audience. This book tackles those problems in a clear and precise way. The reforms of the last 10 years in the public service sector mean that public sector managers need to be able to make sense of the changes to approach the future with confidence. Many organizations in the public sector have been restructured to enable them to compete in the market place effectively.
Designed to help managers in all public services to run their organizations to the greater benefit of their users, this book draws extensively from the authors' experience and in-depth research into nine public sector organizations in the UK: * National Weights and Measures Laboratory * HMSO * Vehicle Inspectorate * Warren Spring Laboratory * Companies House Department of Social Security * Northampton Police * Kent Local Education Authority * London Buses Ltd * With the increased power of the consumer, highlighted by the introduction of the Citizen's Charter, those in the public sector are finding themselves accountable to a far wider audience. This book tackles those problems in a clear and precise way. - Long Range Planning, April 1993
Designed to help managers in all public services to run their organizations to the greater benefit of their users, this book draws extensively from the authors' experience and in-depth research into nine public sector organizations in the UK: * National Weights and Measures Laboratory * HMSO * Vehicle Inspectorate * Warren Spring Laboratory * Companies House Department of Social Security * Northampton Police * Kent Local Education Authority * London Buses Ltd * With the increased power of the consumer, highlighted by the introduction of the Citizen's Charter, those in the public sector are finding themselves accountable to a far wider audience. This book tackles those problems in a clear and precise way. - Long Range Planning, April 1993
More details
Edition
New edition
Language
English
Place of publication
Oxford
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
Professional and scholarly
Edition type
New edition
Illustrations
Illustrations
Dimensions
Height: 234 mm
Width: 156 mm
Weight
266 gr
ISBN-13
978-0-7506-0977-7 (9780750609777)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Persons
Author
Research Fellow, Public Sector Group, Institute of Management
Assistant Professor in Organizational Behaviour, London Business School
Foreword
Content
Introduction; Competitive environment; Competitive behaviour; Decentralization; The impact on the consumer; Good customer service; Making change happen; Appendices.